Sales Associate Centerra Macys 16.50 HR + Bonus

EssilorLuxottica Group•Loveland, CO

6d•$15 - $21

About The Position

The Licensed Optician delivers the brand value proposition and helps establish For Eyes as a premier destination for vision needs in the community. The role creates value for customers through attentive service and high-quality eyewear that meets or exceeds customer expectations. The position requires optical dispensing expertise, precise eyewear fitting and adjustment, and strong product knowledge, while contributing to store performance and customer satisfaction. The role involves helping customers understand their eyewear choices, reviewing prescriptions and identifying special needs, and ensuring finished eyewear meets standards and customer requirements. The optician also supports coworkers with complex product or prescription needs, maintains a clean and organized store, protects company assets, follows company policies and safety practices, and may perform additional duties as needed.

Requirements

High school diploma or equivalent.
State licensure.
Optical dispensing experience.
Strong customer service skills, including communication, listening, and teamwork.
Knowledge of current store merchandise.
Basic math skills.
Awareness of current fashion trends.
Selling skills and ability to use and carry an iPad or tablet.
Familiarity with point-of-sale systems, computers, and calculators.

Responsibilities

Greet customers warmly, explain what to expect, and respond promptly to their needs.
Custom-fit glasses and precisely place prescriptions in lenses.
Serve as a leader in optical knowledge and support associates.
Take and record measurements; adjust and fit eyewear accurately and thoroughly.
Attract new customers and explore their needs and priorities through open-ended questions.
Review prescriptions, identify special needs, and use verbal and nonverbal cues to understand customers.
Assist coworkers with difficult or complex product needs and prescriptions.
Use store tools and follow Brand Store Commitments.
Describe lens and frame features and benefits using appropriate tools, reinforce customers’ selections, and demonstrate strong product knowledge.
Anticipate and resolve customer problems, partnering with management when necessary.
Manage competing priorities, multitask, and use time effectively.
Commit to delivery dates and times, seek feedback, and ask for referrals.
Work toward Brand KPIs and competencies.
Present, celebrate, and educate customers at eyewear pickup.
Keep the store clean, attractive, and organized; secure and protect company assets.
Inform management of safety opportunities and demonstrate safe work practices.
Follow company policies and procedures, including those related to discounting, promotions, and inventory management.
Maintain the required dress code, including a name tag and associate tablet.
Perform additional duties as needed, such as customer calls and dispensing eyewear.