Licensed Optician (Palm Eye Care)

VSP Ventures Optometric Solutions LLC•Niceville, FL

2d•Onsite

About The Position

The primary function of this role is to help patients find eyeglasses and contact lenses that are the best match for each individual while providing the highest levels of quality and care.

Requirements

One to two years of experience in related field
Must have an active applicable State licensure
Certification by a nationally recognized optician association as an optician, if required by state law based on practice location
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify patient needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying patient/call handling guidelines
Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment
Ability to provide enthusiastic and concise communication to meet and exceed patient expectations, as well as foster positive relationships with team members

Responsibilities

Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
Attract and retain patients by delivering exceptional patient service, fostering patient retention, and promoting outstanding patient satisfaction
Assist the patient in the selection of frames and coordinate frames with optical measurements and prescription
Recommend specific lenses, lens coatings, and frames to suit patient needs, occupations, habits, and facial features
Take measurements of eyes, assist patients with adjustments and/or troubleshooting, and dispense eyewear
Repair eyewear as needed
Ensure correct pricing and realistic delivery time quotes to patients
Prepare and submit a work order to the optical laboratory that includes instructions for the grinding and mounting of lenses in frames
Final inspect completed orders to ensure they match the patient's order specification
Instruct patients on correct eyeglass and contact lens care and maintenance
Assist the patient with inserting, removing, and caring for contact lenses
Clean and merchandise displays on a daily basis, and ensure that patients have access to glasses by checking remaining inventory to restock empty displays
Assist with insurance billing and processing orders
Document all patient communication in patient records within the practice software system
Work on special projects and perform other related duties as assigned or requested
May oversee trainees or student opticians