Licensed Optician Team Lead-Palo Alto, CA-LensCrafters
EssilorLuxottica Group•Stanford, CA
•$25 - $39•Onsite
About The Position
LensCrafters is seeking a Licensed Optician Team Lead to create exceptional value in the lives of customers and patients by delivering outstanding customer service. This role ensures customers and patients are always delighted and assists in achieving store success by managing key optical and lab processes and systems. LensCrafters, part of EssilorLuxottica, is a global leader in vision care, driven by a vision for pairing state-of-the-art technology with a personal approach to eye care.
Requirements
- HS diploma/GED
- Current & valid state Opticianry license
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong communicator & listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Leadership & training experience
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
Nice To Haves
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- LensCrafters Final Eyewear Inspector Certification
- LensCrafters Quality, Fitting & Adjusting Program
- Optical machinery/instruments experience
- Customer service experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise & lens options
Responsibilities
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Proactive & solution driven, accurate execution & product knowledge
- Assists customers with selections, provides recommendations, assists sales associates
- Serves as a responsible alternate store key holder
- Provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription
- Adjust and/or repair eyewear as needed
- Present & dispense eyewear
- Perform accurate digital measurements
- Custom fits glasses & precisely place prescription in lenses
- Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensures finished eyewear meets optical standards & customer requirements
- Creates a safe working environment for all, demonstrates safe work practices
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
- competitive bonus and/or commission plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
