Licensed Optician/Optical Administrator

VSP Vision•New York, NY

About The Position

Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction. Drive profitable store sales by fostering a customer care culture through practicing and use of effective retail sales skills utilizing the Total Customer Experience Model. Develop professional business relationships with other Associates, Host, and Doctor. Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames. Utilize optical prescriptions, evaluate prescriptions in conjunction with customer's visual requirements, and recommend specific lenses, lens coatings, and frames to suit customer needs. Assist customers in the selection of frames and coordinate frames with optical measurements and prescription. Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools. Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes. Maximize Managed Vision Care relationships and sales opportunities through effective plan administration and local service improvements. Assist with the timely implementation of approved Marketing programs by executing marketing programs and initiatives. Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys. Other duties as assigned by Optical Manager and other Associates.

Requirements

Required to hold applicable State licensure or certification by a nationally recognized optician association as an optician
Ability to sell through use of sales skills and accountability for sales results
Experience and results with a retail or customer service establishment
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
Success in store merchandising and attention to detail
Minimum of 1-2 years of experience in a related field
Experience with personal computers preferred
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction.
Drive profitable store sales by fostering a customer care culture through practicing and use of effective retail sales skills utilizing the Total Customer Experience Model
Develop professional business relationships with other Associates, Host, and Doctor
Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames
Utilize optical prescriptions, evaluate prescription in conjunction with customer's visual requirements, and recommend specific lenses, lens coatings, and frames to suit customer needs
Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
Maximize Managed Vision Care relationships and sales opportunities through effective plan administration and local service improvements
Assist with the timely implementation of approved Marketing programs by executing marketing programs and initiatives
Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys
Other duties as assigned by Optical Manager and other Associates