Licensed Optician - Assistant Manager

National Vision•Palm Springs, CA

11h•$20 - $28•Onsite

About The Position

America's Best is part of National Vision, a leading optical retailer. This role oversees daily store operations, including personnel management and inventory control, to ensure a positive customer experience and associate satisfaction. The company is closed on Sundays. The Assistant Eyeglass Manager drives profit, sales, and performance goals, monitors operating costs, and optimizes the eyeglass department for efficiency and compliance. They identify areas for improvement, ensure quality standards, and manage merchandising and promotions. This role also supervises and motivates opticians and sales associates, assists with staffing needs, and coaches associates towards sales and customer service goals. Mentoring potential Apprentice Opticians is also part of the role.

Requirements

Maintain Optical license as required by the state.
Optical sales experience.
Supervising experience is preferred.
Proven ability to lead, coach and build associate relationships.
Sound understanding of store operations and standards for success.
Strong communication skills (both oral and written) for effective management of teams.
Exceptional customer service skills.
Strong organizational skills for planning work and continuously monitoring progress towards goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.
ABO and NCLE Certified

Responsibilities

Drives, monitors, and achieves profit, sales and performance goals according to National Vision standards.
Monitors retail operating costs, budgets, and resources.
Optimizes and oversees the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
Identifies areas of opportunity and creates an action plan for improvement.
Conveys a commitment to providing outstanding customer service and ensures all associates do the same.
Ensures quality standards are met.
Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
Supervises and motivates Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
Assists the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
Leads and coaches associates towards the attainment of sales and customer service goals.
Mentor potential Apprentice Opticians as permitted by law.