Licensed Optician - Assistant Manager

National Vision•Buffalo, NY

1d•Onsite

About The Position

The Assistant Eyeglass Manager oversees the daily operations of the store, including personnel management and inventory control. They are responsible for ensuring customers have a positive experience from start to finish and keeping associates happy. This role drives, monitors, and achieves profit, sales, and performance goals according to National Vision standards, monitors retail operating costs, budgets, and resources, and optimizes the eyeglass department for efficiency and compliance. The Assistant Manager identifies areas for improvement and creates action plans, conveys a commitment to outstanding customer service, ensures quality standards are met, and oversees effective merchandising and execution of marketing and promotions. They supervise and motivate Opticians and CL Sales associates, assist the General Manager with staffing needs, recruiting, and retention, and lead and coach associates towards sales and customer service goals. They may also mentor potential Apprentice Opticians as permitted by law.

Requirements

Maintain Optical license as required by the state.
Optical sales experience.
Proven ability to lead, coach and build associate relationships.
Sound understanding of store operations and standards for success.
Strong communication skills (both oral and written) for effective management of teams.
Exceptional customer service skills.
Strong organizational skills for planning work and continuously monitoring progress towards goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.
ABO and NCLE Certified

Nice To Haves

Supervising experience is preferred.

Responsibilities

Drives, monitors, and achieves profit, sales and performance goals according to National Vision standards.
Monitors retail operating costs, budgets, and resources.
Optimizes and oversees the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
Identifies areas of opportunity and creates an action plan for improvement.
Conveys a commitment to providing outstanding customer service and ensures all associates do the same.
Ensures quality standards are met.
Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
Supervises and motivates Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
Assists the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
Leads and coaches associates towards the attainment of sales and customer service goals.
Mentor potential Apprentice Opticians as permitted by law.