Licensed Optician - Assistant Manager - Bilingual

National Vision•Upland, CA

29d•$20 - $28•Onsite

About The Position

This role oversees the daily operations of the store, including personnel management and inventory control, to ensure customers have a positive experience and associates are happy. The Assistant Eyeglass Manager drives, monitors, and achieves profit, sales, and performance goals according to National Vision standards. This includes monitoring retail operating costs, budgets, and resources, and optimizing the eyeglass department for efficiency and compliance. The position also involves identifying areas for improvement, ensuring quality standards are met, and executing merchandising, marketing, pricing promotions, and initiatives. The Assistant Manager supervises and motivates Opticians and CL Sales associates, assists the General Manager with staffing needs, and leads and coaches associates towards sales and customer service goals. They may also mentor potential Apprentice Opticians.

Requirements

Fluent in reading and speaking both English and Spanish.
Maintain Optical license as required by the state.
Optical sales experience.
Proven ability to lead, coach and build associate relationships.
Sound understanding of store operations and standards for success.
Strong communication skills (both oral and written) for effective management of teams.
Exceptional customer service skills.
Strong organizational skills for planning work and continuously monitoring progress towards goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.
ABO and NCLE Certified

Nice To Haves

Supervising experience is preferred.

Responsibilities

Drives, monitors, and achieves profit, sales and performance goals according to National Vision standards.
Monitors retail operating costs, budgets, and resources.
Optimizes and oversees the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
Identifies areas of opportunity and creates an action plan for improvement.
Conveys a commitment to providing outstanding customer service and ensures all associates do the same.
Ensures quality standards are met.
Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
Supervises and motivates Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
Assists the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
Leads and coaches associates towards the attainment of sales and customer service goals.
Mentor potential Apprentice Opticians as permitted by law.