Licensed Optician Assistant Manager-Temecula-LensCrafters

EssilorLuxottica Group•Temecula, CA

11d•$26 - $40•Onsite

About The Position

LensCrafters is a vision care company that combines advanced technology with a personal approach to eye care. The Assistant Manager acts as a leader in the absence of or in support of the Store Manager, behaving as a business owner within the marketplace. The role involves delivering key performance metrics and representing LensCrafters as a premier destination for vision needs in the community. LensCrafters is part of EssilorLuxottica, a global leader in eyewear and eyecare.

Requirements

High School graduate or equivalent
Current & valid state Opticianry license
1+ year(s) management/supervisory experience with direct reports
Knowledge of retail operations, processes & policies
Strong basic math skills
Familiarity with cash register, computers & calculators
Must have a strong command of the English language for all written correspondence & oral communication
Strong communicator & listener
Demonstrated high-level of selling skills
Proven ability to problem solve

Nice To Haves

College degree or equivalent
Previous experience in leadership position within retail & customer service industry
Knowledge of basic optics
Knowledge of current store merchandise
State licensure (if applicable) &/or ABO Certification in non-licensed states
Brand Final Inspector Certification
Brand Quality, Fitting & Adjusting Program

Responsibilities

Delivers quality & improvement to meet or exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
Partners with store manager to lead a team through strong knowledge & skills.
Provides training & guidance to team members.
Delivers clear & constructive feedback in a timely manner.
Informs store manager of any situation that may require any development or disciplinary action of others.
Supports recruiting, helps select high caliber team & creates talent pipeline.
Follows guidelines to optimally staff store.
Shows great pride in the store appearance & executes visual directives.
Strives to maintain positive working relationship with doctors.
Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
Performs & understands administrative duties.
Maintains a safe working environment for all.
Works a flexible schedule, including nights & weekends.
Under current & valid state Opticianry license perform the following: Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription. Adjusts &/or repairs eyewear. Presents and dispenses eyewear & creates a lasting impression. Performs accurate digital measurements.