Licensed Optical Manager - Station Twelve

Warby Parker • Buffalo, NY

1d • $26 - $38 • Onsite

About The Position

Warby Parker is seeking a skilled Optical Manager to join their in-house Optical team. This role involves creating exceptional customer experiences using professional skills and product knowledge. The manager will act as a coach and team player, leading the store's Opticians and assisting customers directly. The ideal candidate is a continuous learner, adaptable to challenges, fosters a positive work environment, and contributes to Warby Parker's growth.

Requirements

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
• 2+ years of experience in a management position
• Strong leadership and mentoring skills, exhibiting model behavior, driving optical metrics, and adhering to strict optical standards
• Ability to operate with a high sense of professionalism and open-mindedness when making decisions
• Clear and effective communication skills, able to break down technical terms for customers
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for self and team in a fast-paced, ever-changing work environment
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Nice To Haves

• Passion for the eyewear and retail industries
• Dedication to going above-and-beyond to make customers and teammates happy
• Takes work seriously, but not oneself

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets optical standards, customer requirements, and requests
• Explain prescription terminology and product offerings to customers
• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example
• Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
• Report to the Store Leader, collaborating to anticipate staffing needs and oversee Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture and leverage company resources to increase employee engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Benefits

• Competitive base salary/hourly rate
• Variable compensation for eligible employees
• Overtime pay for non-exempt employees (if required to work more than 40 hours)
• Health, vision, and dental insurance (for full-time employees)
• Life and AD&D Insurance (for full-time employees)
• Paid sick leave (for full-time and part-time employees)
• Paid Holidays (for full-time employees)
• Vacation days per year (for full-time employees)
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability (for full-time employees)
• Employee Stock Purchase Plan (for full-time and part-time employees)
• Employee Assistance Program (EAP) (for full-time and part-time employees)
• Bereavement Support (for full-time employees)
• Optical Education Reimbursement (for full-time employees)
• Free eyewear (for full-time and part-time employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed