Licensed Massage Therapist

Pyramid Global Hospitality•Oklahoma City, OK

20d•Onsite

About The Position

The Massage Therapist is an integral member of the OKANA Resort Spa team, responsible for providing professional, high-quality massages and body treatments while maintaining high standards of service. The therapist assesses clients’ needs and provides treatment plans to promote relaxation, reduce stress, alleviate pain, and improve overall well-being. This customer-facing health and wellness professional works collaboratively with the team to support client satisfaction and build loyalty among resort guests and local residents. OKANA Resort & Indoor Water Park is located along the Oklahoma River near downtown Oklahoma City. The resort features an indoor waterpark, more than 400 guest rooms and suites, dining options, and meeting and event spaces. The role is part of Pyramid Global Hospitality, which describes its culture as people-focused and offers opportunities for learning and career development. The position requires maintaining an organized work area, coordinating and carrying out massage services, delivering personable and helpful customer service, and demonstrating knowledge of spa facilities and services. The therapist must follow hotel work, safety, security, and emergency procedures; maintain professional work habits; and adapt to schedule changes and a variety of working hours. Physical requirements include frequent or constant standing and walking, bending, stooping, use of legs and feet, handling and grasping, and use of the senses and communication skills. The work environment includes ongoing exposure to environmental conditions such as chemicals, humidity, heat, cold, dust, and noise.

Requirements

Valid massage therapy license or certification in accordance with local or state regulations.
Proficiency in various massage therapy techniques.
Previous experience as a massage therapist.
Ability to speak, read, and write English and clearly explain services to clients.
Excellent communication and listening skills to understand client needs and requests.
Personable, customer-centric attitude and a friendly, professional demeanor that builds client trust and loyalty.
Ability to professionally handle difficult situations and unhappy guests or clients.
Ability to adapt to schedule changes, cover shifts on short notice, and work a variety of hours.
Ability to meet the position’s physical requirements, including frequent or constant standing and walking, stooping, handling and grasping, and use of legs and feet.
Ability to adhere to safety standards and procedures and maintain the security of program participants.

Nice To Haves

Previous massage therapy experience in a Day Spa environment.

Responsibilities

Assess clients’ needs and provide treatment plans to promote relaxation, reduce stress, alleviate pain, and improve overall well-being.
Coordinate, organize, and carry out massage services.
Maintain a clean and organized work area.
Demonstrate exceptional customer service and a personable, helpful manner with clients.
Demonstrate knowledge of the use and maintenance of spa facilities and services offered.
Respond to guest questions or problems in a timely, professional manner.
Follow hotel safety, security, emergency, key-control, lifting, and chemical-use procedures; report potential security risks and hazardous conditions to management.
Complete other duties as assigned by a supervisor.
Maintain hotel standards for work procedures, dress, grooming, attendance, and punctuality.
Accept opportunities to learn new skills, improve performance, and cross-train for other hotel positions.