Licensed Journeyman or Master Plumber
About The Position
The Journeyman or Master Plumber is responsible for diagnosing, repairing, maintaining, and installing residential plumbing systems while delivering an exceptional customer experience. This role combines technical expertise with customer education, helping homeowners make informed decisions about repairs, replacements, and system improvements. This position is open to licensed Journeyman and Master Plumbers who are passionate about delivering exceptional customer service, technical excellence, and complete home solutions. At Cooper, we believe in a consultative, customer-first approach. Our Plumbers utilize the Service MVP process to thoroughly evaluate customer concerns, identify opportunities to improve safety and efficiency, and present complete solutions. This role also requires participation in our emergency on-call rotation and a willingness to embrace technology, including Rilla AI call recording and coaching tools, to improve communication, customer experience, and professional development.
Requirements
- Colorado Journeyman Plumber License or Master Plumber License required
- Minimum 6 years of residential plumbing experience
- Strong diagnostic and troubleshooting skills
- Experience with water heaters, tankless systems, sewer and drain systems, water quality products, and residential service plumbing
- Experience with boiler service, repair and installation
- Valid driver's license with a clean driving record
- Strong communication and customer service skills
- Ability to explain technical information in a clear, customer-friendly manner
- Professional appearance and positive attitude
- Ability to lift up to 75 pounds and work in various weather conditions
- Comfortable using mobile technology, ServiceTitan, and field service software
- Willingness to learn and embrace the Service MVP sales and service process
- Openness to coaching and development through Rilla AI
- Must pass drug test and background check
Responsibilities
- Diagnosing, repairing, maintaining, and installing residential plumbing systems.
- Delivering an exceptional customer experience.
- Educating customers on repairs, replacements, and system improvements.
- Evaluating customer concerns using the Service MVP process.
- Identifying opportunities to improve safety and efficiency.
- Presenting complete solutions to customers.
- Participating in the emergency on-call rotation.
- Utilizing technology, including Rilla AI call recording and coaching tools.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life/AD&D Insurance
- Long-Term Disability Coverage
- FSA Health Care and Dependent Care
- Accident, Hospital, and Critical Illness Coverage
- 401(k) with generous 3% company match
- Paid Time Off (PTO)
- Paid Holidays
- Ongoing Technical and Leadership Training
- Company Vehicle
- Company Uniforms
- Team events, community involvement, and a values-driven culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
