Licensed Insurance Support Specialist

Payentry•Norcross, GA

8d•Onsite

About The Position

Payentry is seeking a Licensed Insurance Support Specialist to join our commercial insurance team. This role provides essential support to our insurance sales staff and plays a key part in the overall efficiency and success of the department. The ideal candidate is outgoing, energetic, professional, and thrives in a fast-paced environment. This position supports daily office administration, client services, and sales operations while ensuring exceptional customer experience.

Requirements

3+ years of insurance industry experience (commercial lines experience preferred)
Active insurance license required.
Strong working knowledge of Microsoft applications and web-based platforms.
Exceptional attention to detail with the ability to multitask in a fast-paced environment.
Demonstrates excellence in customer service and client communication.
Strong teamwork, collaboration, and presentation abilities.
Proven experience with process improvement and workflow implementation.
Excellent written and verbal communication skills.
Highly organized with the ability to manage competing priorities.

Responsibilities

Deliver timely, professional customer service and communications.
Identify, document, and escalate client concerns appropriately.
Support quoting, renewal, and policy servicing workflows.
Provide administrative support by maintaining accurate client records, and managing databases.
Assist with audits as requested by the carrier and reconcile any discrepancies.
Prepare insurance proposals and support creation of client presentations and sales materials.
Market additional insurance options to clients when appropriate.
Contribute to process improvements and departmental implementation.