Licensed Insurance Agent (BHHC Specialty Risk)

Berkshire Hathaway Homestate Insurance•Omaha, NE

About The Position

The Licensed Insurance Agent helps prospective and existing customers find commercial auto insurance solutions by combining customer service, sales, and underwriting. The role works directly with policyholders to evaluate risks, explain coverage options, provide quotes, and guide customers through purchasing and maintaining insurance coverage. The position is with Berkshire Hathaway Homestate Companies in Omaha, Nebraska, and is not eligible for employer visa sponsorship. The agent assesses risk and develops pricing within underwriting guidelines and authority; prepares quotes; explains coverages, policy terms, endorsements, billing, and payment options; and assists customers with payments and recurring payment arrangements. The role also collaborates with underwriting and other teams, escalates issues outside established authority, participates in quality reviews and systems testing, and supports business development and marketing activities. Occasional travel, including possible overnight travel, may be required.

Requirements

Bachelor’s degree in business or a related field.
One or more years of professional work experience.
Basic mathematical skills and comfort working with pricing, rating, and financial information.
Proficiency with personal computers and Microsoft Office applications.
Strong written and verbal communication skills, including the ability to explain complex concepts clearly to customers.
Exceptional customer service, active listening, empathy, patience, and professionalism.
Strong organizational and time-management skills, attention to detail, and accurate documentation habits.
Ability to maintain confidentiality and exercise sound judgment.
Ability to work independently and make decisions within established underwriting authority, while recognizing when additional review or approval is needed.
Ability to work in a fast-paced, production-based environment and balance customer service, sales, underwriting, documentation, and administrative responsibilities.
Ability to learn and adapt to underwriting guidelines, insurance terminology, company procedures, rating systems, changing priorities, and feedback.

Nice To Haves

Two or more years of experience in a customer-facing role, preferably in insurance, financial services, healthcare, or another regulated industry.
Insurance industry knowledge, including familiarity with insurance terminology, policy coverages, and endorsements.

Responsibilities

Assist prospective and existing customers with commercial auto insurance needs through inbound sales and service interactions.
Evaluate risks, determine appropriate classifications and coverage structures, and develop pricing in accordance with underwriting guidelines and authority.
Prepare insurance quotes, explain coverage and pricing options, address questions and concerns, and guide customers through the policy binding process.
Use company systems, third-party data, and underwriting resources to gather information, assess risk, and support accurate pricing decisions.
Explain commercial insurance coverages, policy terms, conditions, endorsements, billing options, and payment processes in customer-friendly language.
Help customers complete electronic payments and establish recurring EFT or credit card payment arrangements when requested.
Partner with underwriting and other business teams to address endorsement requests, pricing questions, and situations requiring additional review or approval.
Identify and escalate billing, customer service, underwriting, or other issues outside established authority or with broader business impact.
Participate in underwriting quality reviews to support compliance with company guidelines, business processes, and applicable regulations.
Support testing of rating, quoting, policy administration, and other business systems by completing assigned test cases and identifying potential issues.
Participate in business development and marketing activities, including communicating product information, answering questions from prospective customers or referral sources, and supporting industry events as needed.
Promote a collaborative, customer-focused team environment while maintaining accuracy, confidentiality, and sound judgment.
Travel occasionally, including potential overnight travel for industry events, conventions, or meetings with referral sources.

Benefits

Retirement and savings plan with immediate enrollment and 100% employer match up to 5%.
Medical, dental, and vision coverage for regular, full-time employees and eligible dependents.
Learning & Development program.
100% upfront educational reimbursement program.
Subsidized downtown parking.
Competitive time-off policies, including parental leave.
Employee Assistance program.
Employee Resource Groups for volunteering, connection, social gatherings, and professional development.
Wellness program with an online wellness portal.
Complimentary state-of-the-art onsite fitness center at the Omaha office.