Licensed Insurance Agent

RealPage, Inc. • Richardson, TX

1d • $18 - $30 • Remote

About The Position

Looking for a role where your customer service skills make a difference and where the company invests in you from day one? Join RealPage Insurance as a Licensed Insurance Agent I, supporting renters across the country through inbound insurance inquiries. This is a fast-paced, service-focused role where you’ll help residents navigate their renters insurance policies with confidence, while RealPage covers the cost of your insurance licensing and provides hands-on training to set you up for success.

Requirements

• Proven track record with 2+ years of customer service or call center experience, showcasing adaptability and strong interpersonal skills
• Strong communication skills (verbal & written)
• Ability to type 30+ WPM while speaking with customers
• Comfortable navigating multiple systems and tools at once
• Detail-oriented, organized, and customer-focused
• Able to work in a high-volume, fast-paced environment
• Strong working knowledge of Microsoft Outlook, Word, and Excel
• Professional demeanor and commitment to confidentiality
• Ability to sit or stand for extended periods
• Willingness to learn quickly and adapt to new processes
• Must obtain your Property & Casualty Insurance License within 30 days of hire.

Nice To Haves

• Insurance experience is a plus—but not required

Responsibilities

• Handle high-volume inbound calls (50–80/day, peak seasons can be back-to-back)
• Policy servicing transactions including payments, billing questions, rewrites, and edits
• Website navigation and basic troubleshooting
• Select claims and coverage inquiries (within scope)
• Accurate documentation of every interaction in RealPage’s proprietary CRM
• Evaluating payment options and alternative arrangements when needed
• Delivering a high level of first-call resolution and customer satisfaction
• Work in a structured contact center environment where attention to detail, multitasking, and time management are key.

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.
• RealPage will pay for pre-licensing education (52+ hours of self-paced learning completed during work hours)
• RealPage will cover up to two exam attempts
• RealPage will pay for licensing, renewals, and reimburse most continuing education costs
• RealPage will support you through fingerprinting and background requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed