Licensed Hearing Aid Dispenser

Costco Wholesale Corporation • Pittsburgh, PA

8d • Onsite

About The Position

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and ethics.

Requirements

• Must be a Licensed Hearing Aid Dispenser.
• Must be able to perform exams, take ear impressions, fit, clean, adjust, and order hearing aid products and supplies.
• Must be able to perform front desk duties and provide a high level of member service.
• Must be able to mentor employees enrolled in the Hearing Aid Apprentice Program (HAAP).
• Must be able to train customers in caring for their hearing devices.
• Must be able to communicate with members via phone and schedule appointments.
• Must be proficient in using office management systems for member records and appointments.
• Must be able to maintain department inventory and order supplies.
• Must be able to conduct testing and ear impressions safely and consistently with a passing score on the ‘Ear Impression Certification Exam’.
• Must be able to recommend hearing devices, place orders, and refer for further care if needed.
• Must be able to perform fittings, adjustments, and cleanings on hearing aid devices.
• Must be able to load and operate cash registers and perform money transactions.
• Must follow safety and security procedures, PPE requirements, and maintain cleanliness of the department.
• Must ensure proper procedures for cleaning and infection control are implemented.
• Must ensure proper cleanup and disposal of hazardous materials.
• Must provide proof of authorization to work in the United States.

Nice To Haves

• Open availability is needed to meet the needs of the business.

Responsibilities

• Performs exams, takes ear impressions, fits, cleans, adjusts, and orders hearing aid products and supplies.
• Performs front desk duties and provides a high level of member service.
• Achieves benchmarks and goals, using methods/strategies that are consistent with the Code of Ethics.
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP), providing mentoring and hands-on training that aligns with the HAAP curriculum.
• Provides prompt courteous member services and responds to any customer problems.
• Trains customers in caring for their hearing devices, such as intrinsic cleaning and brushing.
• Communicates with members via phone providing general information about the hearing aid department, general troubleshooting guidance, and schedules member appointments.
• Performs administrative duties consisting of using the office management system to maintain member records and schedule appointments, maintains department inventory, orders supplies, answers phone calls and returns calls left via voicemail.
• Assists members with scheduling appointments, answering questions about products and services, device evaluation and services as allowed by state law.
• Checks in and stores all daily receivings, including assembling and/or charging member devices for delivery.
• Performs member consultations and exams, using equipment to conduct testing and ear impressions safely and consistently with a passing score on the ‘Ear Impression Certification Exam’.
• Recommends hearing devices, places orders and refers for further care if needed.
• Uses tooling and equipment to perform fittings, adjustments and cleanings on hearing aid devices.
• Loads, operates cash registers, and performs money transactions with customers.
• Follows safety and security procedures, follows PPE requirements, and maintains cleanliness of the department.
• Travels, including some weekends, as business needs require, to assist other hearing aid departments.
• Ensures proper procedures for cleaning and infection control are implemented.
• Ensures proper cleanup and disposal of hazardous materials.

Benefits

• paid time off
• health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance
• health care reimbursement account
• dependent care assistance plan
• short-term disability and long-term disability insurance
• AD&D insurance
• life insurance
• 401(k)
• stock purchase plan to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed