Licensed Event Staff

Andy Frain Services•Memphis, TN

16h•Onsite

About The Position

This is a part-time, event-based position focused on providing quality customer service to customers, patrons, and employees. The Event Staff will establish working relationships with various stakeholders and fulfill assigned post orders. They are expected to assist customers with additional duties as approved by the Security Manager and must maintain a professional image at all times.

Requirements

High School Diploma/or equivalent (GED).
Be 18 years of age or older.
Must be willing to submit to a background and drug screening where required; any offer of employment is conditioned upon the successful completion of a background investigation.
Previous security or customer service experience.
Must have or be able to obtain TN security License.
Strong customer service orientation, exemplifying the Mission Statement that Customer Service is Every Employee's Job.
Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
Clear and effective oral and written communications skills.

Responsibilities

Deliver quality service and positive interaction with customers, patrons, vendors, and employees.
Greet all visitors, vendors, and employees while maintaining standards of excellence in presentation and professionalism.
Maintain a working knowledge of all emergency policies, procedures, and regulations.
Respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities, and assist as needed.
Be diligent and vigilant in safety awareness.
Know and understand post orders, revisions, and daily event needs.
Know your chain of command.
Check tickets, IDs, or credentials.
Monitor crowd behavior for disturbances or safety concerns.
Conduct bag checks or pat-downs (if applicable).
Provide directions and customer service to guests.
Patrol event areas.