Licensed Customer Service Representative - Remote

Philadelphia Insurance Companies•Cincinnati, OH

15d•$43,000 - $46,000•Remote

About The Position

Join the team at American Collectors Insurance, proudly part of PHLY, where passion meets protection! We are looking for licensed insurance service professionals to join our remote call center team as Licensed Customer Service Representatives (CSR). This is a virtual call center position, but our office is located in Mt Laurel, NJ and this role may be performed in-office, hybrid or fully remote from anywhere in the continental US. Licensed CSRs are the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect them to provide the best possible customer service while maintaining our underwriting integrity. American Collectors Insurance, part of PHLY, has been specializing in collector car insurance policies since 1976. We offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value. American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions. Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary – apply now!

Requirements

High school diploma or equivalent
Active P&C or Personal Lines insurance license in your state of residence
Prior experience working in a customer facing insurance service role
Demonstrated success in a team environment
Proficiency to multi-task, follow-through and follow-up
Excellent communication skills, written and verbal
Positive customer and quality focus
Possess an upbeat and positive attitude
Organized and detail oriented
Proactive in problem solving
Ability to perform critical thinking and reasoning
Advanced computer skills
Reliable high-speed internet

Nice To Haves

Associate or bachelor’s degree
Prior underwriting experience
Prior experience working on a hybrid/remote team
Prior insurance sales experience

Responsibilities

Address client needs and concerns via phone and email
Maintain and utilize a working understanding of underwriting compliance guidelines
Answer back-to-back inbound calls
Make outbound calls to customers for as needed follow-ups
Establish rapport quickly and build positive customer relationships
Provide prompt, accurate and friendly customer service
Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications
Delight our customers with superior customer service
Service existing customers with endorsements, payments, policy changes, etc. including some that require underwriting authority
Cancel and non-renew policies according to procedures
Complete necessary documentation quickly and efficiently
Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
Expected to be on phones throughout the day handling inbound calls and outbound follow-up calls
Conduct risk analysis and evaluate underwriting quality of applicants
Evaluate details to appropriately match premium to underwriting exposure
Meet all production goals
Complete new business applications for existing customers as needed
Performs other duties as assigned