Licensed Customer Service Representative

Melissa Vackner • Babylon, NY

4d • Onsite

About The Position

The Vackner Allstate Agency is a growing, award-winning agency proudly serving clients in New York, New Jersey, and Connecticut. We are looking for a driven and dependable Customer Service Representative / Sales Team Member to join our fast-paced, team-oriented office. No insurance experience? No problem. We will train the right person and assist with licensing. This is not just a job. It is a career opportunity with growth potential. You will play a key role in helping families protect what matters most while delivering exceptional service and meeting performance goals. If you are motivated, coachable, and thrive in a structured, goal-driven environment, we want to meet you.

Requirements

• MUST have Previous Insurance Experience!
• Positive and professional demeanor
• Strong communication skills
• Ability to multitask in a fast-paced office
• Strong work ethic and accountability
• Licensed in NY, NJ & CT

Nice To Haves

• Bilingual candidates strongly encouraged to apply.
• Sales or customer service experience is a plus
• Insurance license is a plus (we will assist in obtaining NY licensing if needed)
• Bilingual is a plus

Responsibilities

• Engage with customers through inbound and outbound calls
• Identify client needs and recommend appropriate coverage solutions
• Provide professional and timely customer support
• Conduct policy reviews and cross-sell opportunities
• Follow up on leads and meet monthly sales goals
• Accurately document all interactions in our eAgent system
• Maintain compliance with carrier and agency guidelines
• Work collaboratively with a high-performing team

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Parental leave
• Signing bonus
• Training & development
• Commission program
• Ongoing training and professional development
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed