Licensed Crisis Counselor - Fully Remote in Colorado Springs, CO
About The Position
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
Requirements
- MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
- Must reside in CO and hold one of the following: PLPC LPCC PSW CSWC LSW PSP LSYC LMFT LPC LCSW LP
- Licensure must be active and in good standing
- Remote, Colorado residency required
- Distraction-free, private office space with a door that locks.
- Hard-wired broadband or fiber internet with speeds of at least 10 Mbps that is not susceptible to frequent outages; satellite and cellular-based services (including Starlink, Viasat, Verizon 5G Cellular, T-Mobile 5G Cellular, etc.) are not permitted.
Responsibilities
- Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
- Build rapport, actively listen, and foster client engagement.
- Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
- Provide resources, coping strategies, referrals, and safety planning.
- Intervene appropriately in emergent situations.
- Maintain accurate, timely, and clinically sound documentation.
- Multitask effectively while navigating multiple software systems.
Benefits
- Comprehensive medical, dental, and life insurance
- 401(k) program with company match
- Company-matched student loan repayment program
- Short- and long-term disability (STD/LTD)
- Employee Assistance Program (EAP)
- Accrued PTO (earn up to 4 weeks in your first year)
- Opportunities for professional growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
