LPC)

The Wright Center for Graduate Medical Education•Wilkes-Barre, PA

3d•Onsite

About The Position

This position utilizes the Integrated Health Model and team-based care to provide services to individuals of all ages, families, and their caregivers in a whole-person oriented setting. The role involves collaboration with primary care providers, behavioral health clinicians, and other care team members to address mental illness, substance use disorders, health behaviors, life stressors, crises, developmental risks, stress-related physical symptoms, preventative care, and healthcare utilization patterns. The LCSW/LPC will work with physicians and other staff at The Wright Center for Community Health to overcome barriers to medical and behavioral health care, focusing on the complex social needs of underserved, uninsured, or underinsured community members. This expanded clinical role includes collaborating with community members, providers, dental services, community agencies, insurance companies, and other health-related entities to ensure quality, efficient, and cost-effective healthcare. The position requires assessing, developing, and implementing member care plans related to social determinants of health and optimizing physical and psychosocial health status to ensure members have the necessary resources for optimal functioning. The age range for patients served is between 5-17.

Requirements

Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
Buy in and experience working in the EOS® model (strongly preferred)
Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
Master’s degree in social work, counseling, psychology or related field is required
Must possess Pennsylvania LPC or LCSW license
Pennsylvania Social Work licensure required
Must possess valid PA driver’s license
Current BLS Certification
Both adult and pediatric specific experience required
Knowledge of the basic concepts and principles of managed care required
Knowledge of community resources required
General computer knowledge and capability to use computers required
Demonstrates the ability to interact in an effective manner with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families with diverse opinions, values and cultural ideas
Demonstrates ability to work autonomously and be directly accountable for practice
Demonstrates ability to influence and negotiate individual and group decision-making
Demonstrate the ability to function effectively in a fluid, dynamic, and rapidly changing environment
Demonstrate leadership qualities including time management skills, verbal and written communication skills, listening skills, problem solving/decision-making skills, work delegation and work organization
Demonstrates ability to be self-directed, flexible, and committed to the team vision
Demonstrates teamwork, initiative and willingness to learn, accepts and respects diversity without judgment, and demonstrates strong customer service values

Nice To Haves

Buy in and experience working in the EOS® model

Responsibilities

Works with program leadership in the design, implementation, and evaluation of the program’s objectives to the underserved, uninsured, underinsured, and newly insured populations.
Assists with state required functions for Medicaid members including Age Out Transition Procedure and resources for members in substitute care, waiver programs or facing an emergency placement situation.
Assists with developing coordinated care plans for members with complex medical/social/behavioral health needs. Fosters a collaborative team approach by working with the member, family, primary care provider, behavioral health clinician, community agencies, and other members of the treatment team to ensure coordination of services.
Assist to identify outreach, wellness and education planning needs of the community member and communicate findings to the treatment team.
Coordinates referrals between and among physical, behavioral and dental health providers and other community resources to improve overall community member outcomes. Ensures appropriate clinical management information is shared with peers, providers and outside agencies in a timely fashion while securing system privacy standards.
Works closely with members to appropriately apply insurance benefits or obtain insurance benefits. Serve as a resource for the member and the healthcare team.
Maintains required documentation for all program related activities. Collect data and utilize data to adjust the care plan when indicated.
Acts as a patient advocate in order to coordinate required services or to resolve emergency problems in crisis situations. Provides individual and/or family education/counseling to assist in establishing members' overall wellbeing.
Utilizes evidenced based counseling techniques such as motivational interviewing and solution focused skills with focus on conflict resolution, assertiveness, problem solving, and decision making to assist members with effectively negotiating the healthcare continuum.
Documents patient encounters and contacts made on behalf of patients in EMR; completes and submits monthly reports; maintains comprehensive electronic patient files, which include patient notes, release of information, assessments and other medical documents acquired on behalf of the patient.
Educates patients on the proper use of the Emergency Department and provides information for alternatives. Coaches patients in effective management of their chronic health conditions and self-care. Assists patients in understanding care plans and instructions. Motivates patients/patients to be active and engaged participants in their health and overall wellbeing.
Continuously expands knowledge and understanding of community resources and services. Facilitates patient access to community resources, including locating housing, food, clothing, prenatal classes, parenting, and relevant mental health services. Assists patients in utilizing community services, including scheduling appointments with social services agencies and assisting with completion of applications for programs for which they may be eligible.
Facilitates communication and coordinate services between providers and the patients/patients. Coordinates and monitors services, including comprehensive tracking of patients' compliance in relation to care plan objectives.
Works collaboratively and effectively within a team. Establishes positive, supportive relationships with participants and provides feedback to other members of the team. Builds and maintains positive working relationships with the patients, providers, care managers, medical residents, and office staff. Works to reduce cultural and socio-economic barriers between patients and institutions.
Attends weekly huddles and morning/afternoon mini huddles.
Practices 40 hours of patient care per week.
Other duties as assigned