Licensed Clinical Program Supervisor (LCSW/LMFT), Crisis Response Team

Bay Area Community Services • Mayhew, CA

4d • Onsite

About The Position

BACS is looking for a Licensed Clinical Program Supervisor for our Community Wellness & Response Team (CWRT), formerly known as Alternatives to 911. This innovative program works collaboratively with 988 and Sacramento County to provide urgent response for community members experiencing a mental health crisis, aiming to reduce the need for emergency services and provide community-based resources. The Program Supervisor will oversee a team of multi-disciplinary behavioral health counselors and case managers who provide high-quality, timely field responses. Services include de-escalation, resourcing, problem-solving, family support, and transportation. The CWRT operates 24/7, 365, with staff rotating assignments for dispatch and response. Responders work in teams of two in company vehicles to provide in-field support. The role involves collaboration with 911/988 dispatchers, law enforcement, and internal dispatchers, focusing on preventing individuals from entering the traditional system and connecting them with resources to avoid law enforcement and crisis services.

Requirements

• LCSW, LMFT or LPCC registered in good standing with California Board of Behavioral Sciences (BBS).
• Two plus years experience providing therapeutic intervention in a community mental health or crisis setting.
• At least one year of supervisory experience holding staff accountable to goals.
• Ability to lead diverse and multi-disciplinary teams toward a common goal required.
• Knowledge of CalAIM, Medi-Cal billing criteria and documentation requirements.
• Valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage. Clean driving record and DMV printout required.

Nice To Haves

• Experience in crisis mental health, field based community services, and severe mental illness strongly preferred.

Responsibilities

• Supervises a team of case managers and clinicians in a community-based program that provides long-term case management to homeless adults, and previously incarcerated, forensic population.
• Meet clients where they are to implement consumer-centered services that are needs-driven, strengths-based, and culturally relevant.
• Manage the flow of referrals, intakes, and discharges of participants and ensures accessibility and welcoming of all people.
• Be an available and engaged manager, supervise staff including hiring, training, and performance evaluations.
• Constantly challenge the status quo and look for opportunities for continuous quality improvement and implement systems for CQI.
• Assure that services are provided in compliance with all funders, including documentation, grant management, presentations, and reports.
• Communicate effectively and conscientiously utilizing strength-based language and philosophy throughout all aspects of program management and supervision.
• Other duties as required.

Benefits

• Fully paid medical, dental, vision, and life insurance coverage for employees and children.
• 31 days off (PTO/Holiday), increasing with tenure.
• 403b
• Free iPhone with unlimited data for personal/professional use + laptop for easy mobility.
• Significant internal growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager