7/13/26 - Licensed Agent Trainee Seasonal - $17/Hr

MarketSource•San Antonio, TX

1d•$17 - $17•Onsite

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Requirements

Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Maintain excellent product knowledge regarding product offers, pricing and upsells
Ability to manage multiple channels of communication, including inbound and outbound phone, email, chat and paper
Ability to move between varying types of inquiries within the same shift
Possess a command of the English language and the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products, as reasonably required.
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and manage several abstract and concrete variables
Maintain all licensing and continued education requirements
High School diploma or GED required; additional education may be required based on individual projects and/or locations assigned
Must have ability to be licensed and appointed by assigned client in all operating jurisdictions
Must have reliable transportation to designated work site
Minimum one year of telemarketing, appointment setting experience, one year of Customer Service experience solving customer problems and/or one year of experience in an office setting environment using the telephone or computer as the primary instruments to perform specific job duties
Experience using Internet, Window applications (Word, Excel) and email services (Outlook)

Nice To Haves

Based on program assignment, including project and/or location of project assigned, may need to be bilingual in English, Spanish, French, or other languages as designated

Responsibilities

Attend and successfully graduate required training to obtain licensure
Successfully complete necessary tasks to obtain and maintain required licensing in accordance with policies, procedures, and federal and state laws and regulations.
Once licensed, Agent will be responsible for processing various incoming and outgoing phone calls for assigned clients and programs focused on sales and/or customer service in accordance with policies, procedures, quality standards, and federal laws and regulations
Call processing includes but is not limited to presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying member information (e.g. names, addresses, etc.), answering questions, resolving issues and providing Member service
Depending on client requirements, either present offers by reading scripted presentations verbatim or paraphrasing and customizing the presentations based off of product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer and bring member issue to resolution
Maintain strict confidentiality of information provided by the program or data accessed within assigned systems
Ability to handle member/customer inquiries and escalate as appropriate to supervisor those situations outside the Agent’s control