License & Permit Specialist II

TX-HHSC-DSHS-DFPS•Austin, TX

13d•Hybrid

About The Position

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us. Employee Benefits: DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page. Review our Top 10 Tips for Success when Applying to State of Texas Jobs. Brief Job Description: Performs complex (journey-level) licensing and registration work. Work involves receiving and reviewing license, permit, certificate, and registration applications; reviewing for completeness and compliance with statute and rules; communicating with external and internal customers; and approving licenses, permits, certificates, and registrations. Interpreting and explaining licensing, permitting, certification, and registration processes, statutes, and rules to applicants, other DSHS staff, other government agencies, and the public. Will assist branch trainer to train new employees on processing applications. Works under general supervision of the Foods Licensing Branch Manager, with general latitude for the use of initiative and independent judgment.

Requirements

Knowledge of application processes
Knowledge of Word, Excel, Outlook, Adobe,
Skill using an automated phone system
Skill using a scanner
Skill working with the Regulatory Automation System or any other database
Skill in customer service or administrative work.
Ability to deal with other government agencies, industry, agency staff, and public in a pleasant and effective manner
Ability to interpret and apply the following statutes, and rules: Texas Health & Safety Code 431, 432, 435, 440, 443; 25 TAC Chapters 217,229, and 300
Ability to handle several assignments at one time
Ability to understand and identify a problem or difficult situation; analyze all information; identify possible solutions; and select a solution
Ability to work as a team member
Ability to work independently with a high degree of accuracy and exercise sound judgment
Ability to adhere to policies and procedures including those pertaining to confidential information
Ability to schedule leave appropriately taking workloads into consideration
Ability to communicate verbally, in stressful situations
Ability to communicate in writing
Ability to provide excellent customer service
Ability to manage high volume of workload
Experience working with the Regulatory Automation System or any other database
Experience working with applications
Experience working with Word, Excel, Outlook, Adobe
Experience using an automated phone system
Experience using a scanner

Nice To Haves

Graduation from a two-year college or equivalent.
Experience and education may be substituted for one another on a year for year basis.
At least 4 years working with RAS or another database

Responsibilities

Receives, reviews, and process all types of applications for all programs covered by Foods Licensing Branch for completeness and appropriateness based on applicable statutes and rules.
Maintains contact with Inspections, Operations, and Compliance Branches and provides information on regulated establishments, applicable laws, regulations, and department policies and procedures including inspection and compliance procedures.
Serves as back up to all staff within the branch as needed to ensure continuation of operations within regulatory time frames.
Utilize the department’s database to generate reports about number of licenses issued.
Assists Unit Manager or trainer to update training materials and unit policies, procedures, and SOPs to incorporate any law, rule, regulation, or policy changes.
Performs other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.
Acts as backup to the unit Administrative Assistant I, Receptionist, on a scheduled and as needed basis.

Benefits

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

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