License Managed Services Director

Avalara•Durham, NC

About The Position

Avalara’s License Managed Services business is scaling in complexity, volume of license and registration filing, and customer experience expectations. This role exists to ensure License Managed Services grows with filing requirement discipline and AI-enabled workflows, rather than linear headcount expansion. The License Managed Services Director serves as the executive-level subject matter authority on business license compliance, advising on clear service boundaries, influencing automation strategy, and strengthening regulatory decision quality. This role enables durable revenue, risk reduction, improved unit economics, and scalable service design aligned to Avalara’s AI-first direction.

Requirements

B.S. in Computer Science, Engineering, Tax, Finance, Accounting, or a related technical or regulatory discipline.
10+ years of relevant experience in business licensing, regulatory compliance, managed services, or advisory roles aligned to enterprise-scale environments.
Deep, hands-on expertise interpreting complex multi-jurisdictional licensing requirements.
Demonstrated experience influencing service design, product direction, or go-to-market strategy through subject matter expertise.
Proven ability to operate as a senior individual contributor with strong executive presence, ownership, and judgment.
Demonstrated applied AI experience with measurable business impact tied to efficiency, revenue, customer experience, or risk reduction.
Experience using AI and AI-related technologies.
Ability to apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
Curiosity about new trends and best practices in AI, and willingness to share learnings.

Nice To Haves

Raise decision quality across Sales, Product, and Operations through clear, defensible regulatory frameworks
Improve service design and execution by simplifying complexity and introducing scalable, repeatable approaches
Increase team capability by setting high standards for judgment, accountability, and clarity in compliance decisions
Reduce ambiguity and inconsistency in how licensing requirements are interpreted and operationalized
Influence cross-functional outcomes by bringing structured thinking and strong regulatory expertise into key decisions
Leave systems, processes, and teams stronger by improving how compliance is defined, delivered, and scaled

Responsibilities

Own interpretation of multi-jurisdictional licensing requirements and define clear compliance standards within Avalara’s service model.
Increase win rates and deal confidence in complex License Managed Services engagements by serving as executive-level compliance authority.
Improve operation efficiencies by identifying automation opportunities, standardizing high-volume scenarios, and eliminating work that should not require human judgment.
Influence product roadmap and automation investments using regulatory expertise and data-backed risk analysis.
Raise cross-functional performance standards through disciplined decision frameworks and simplification of regulatory complexity.
Use AI to analyze regulatory changes, detect compliance risk patterns, and accelerate jurisdictional research.
Apply AI-assisted data analysis to identify exception drivers and automation opportunities that reduce manual effort.
Leverage AI to improve speed and consistency in complex pre-sales due diligence and compliance scenario modeling.
Quantify measurable impact such as time saved, reduction in manual reviews, improved risk detection, or enhanced decision accuracy.
Apply responsible AI governance standards when influencing regulatory interpretations or customer compliance outcomes.