Library Technician

Prince William County Government • Prince William County, VA

4d • Hybrid

About The Position

Join the team at Potomac Library, where creativity, professional growth, and community engagement are valued, and where you'll have the opportunity to make a meaningful impact every day. Join our team to deliver exceptional customer service to patrons of all ages while keeping daily library operations running smoothly. As a key frontline team member, you will handle daily desk operations, assist patrons with technology, support collection management, and represent the library at community events.

Requirements

• High school diploma or G.E.D.

Nice To Haves

• 1 year customer service experience
• Experience with collection maintenance: processing recalls, weeding materials, and updating catalog records.
• Experience as a team lead or person in charge
• Cash handing experience
• Experience with Microsoft Office and common office equipment.

Responsibilities

• Provide friendly, high-quality assistance to all patrons.
• Serve as the acting service desk lead in the supervisor's absence to manage workflow and process daily reports.
• Help patrons use computers, copiers, and software.
• Perform basic troubleshooting for public technology and office equipment, and deliver technology training to staff and the public.
• Maintain the library collection by coordinating recalled and withdrawn materials, acting as the primary point of contact between Material Services and public service staff.
• Accurately handle cash transactions, process daily financial report, and may serve as a certified Passport Acceptance Agent.
• Represent the library and promote its services at community outreach events.

Benefits

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings plans
• Paid Annual Leave / Sick Leave / Personal Leave
• Paid Holidays
• Group Medical, Dental, & Vision Health Plans
• Group Life Insurance
• Employee Assistance Program (EAP)
• Career Development Opportunities
• Membership to the Virginia Library Association
• Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED