Library Technician (Maud Marks Branch Library)

Harris County•Katy, TX

2d•Hybrid

About The Position

Harris County Public Library (HCPL) is seeking a Library Technician for the Maud Marks Branch Library. This is a part-time temporary position ending December 31, 2026. The role is responsible for a wide array of tasks to ensure a smooth and enjoyable library experience for patrons, including patron assistance, program delivery, outreach, and maintenance of library materials. The technician will deliver comprehensive customer service, connect patrons with information, and handle circulation tasks efficiently. Support for innovative library programs and a thorough understanding of library operations are expected, along with consistently delivering an exceptional customer service experience.

Requirements

Must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 30 wpm and 80% accuracy.
High School diploma or GED equivalency
One (1) year of verifiable Customer Service experience
Available and reliable transportation for work-related duties
Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request
Candidates must complete a clerical skills test and achieve a minimum typing speed of 30 WPM with at least 80% accuracy
Customer service principles promoting positive partnership and public relations
Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent communication skills (verbal and written)
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
Ability to work well with public and staff members
Cash handling practices ensuring accountability and accuracy
Work with various cultural and ethnic groups in a discreet and effective manner
Proficient with Social Media (Facebook, Twitter, Instagram, etc.)
Proficient with the Internet and Office 365
Must use your personal mobile device for our Multifactor Authentication process

Nice To Haves

Bilingual

Responsibilities

Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
Assists patrons on computers, answering phones, and assisting with request for assistance
Checking in and delivery of holds, returned items, and new items
Pulling expired holds, shelving returned and new items, running reports, and looking for lost items on the shelves
Basic reference service in the library and during outreach events
Promote library services to the community
Accurately enter data, handle sensitive customer information, and handle cash transactions
Maintain and promote an engaging and attractive library collection
Attend staff meetings, activities, and professional conferences and actively serve on committees
Other duties as assigned