Library Technical Assistant - Multiple Locations

Pima County • Tucson, VA

15h • Onsite

About The Position

Join the Pima County Public Library as a Library Technical Assistant! We are hiring for multiple part-time and full-time positions. This position provides customer service, assists customers with library technology and personal electronic devices, and supports daily library operations. We invite candidates with experience in resolving customer concerns, organizing work, and prioritizing tasks to apply. Full-time Library Technical Assistant positions are available at the Oro Valley Public Library and Martha Cooper Library. Part-time Library Technical Assistant positions are available at Quincie Douglas Library and Sam Lena-South Tucson Library. This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.

Requirements

• Any combination of skills, education or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Nice To Haves

• Minimum one (1) year experience working in a library setting.
• Minimum one (1) year experience in customer service.
• Minimum two (2) years experience with technology (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).
• Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.
• Experience using a cash register and handling money.
• Bilingual (English/Spanish - speaking, reading, writing).

Responsibilities

• Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software.
• Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies.
• Troubleshoots and maintains library computers which includes working with library department and Pima County IT staff to resolve technological issues at division level.
• Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications.
• Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and ILLs and researches information in customer accounts.
• Provides services to community members and library users by demonstrating cultural competence and emotional intelligence in support of the Library’s diversity, equity and inclusion initiatives as well as strategic directions.
• Communicates effectively both verbally and in writing.
• Abides by state and federal laws in handling confidential and sensitive information.
• Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.

Benefits

• Some positions may require specialized certification or licensure relative to assignment at the time of appointment or prior to completion of an Initial or promotional probation period.
• Some positions require a valid Arizona Class D driver license at the time of application or prior to completion of an initial or promotional probation period.
• The County requires pre-employment background checks.
• Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.
• Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment.
• Eligibility is based on the requirements of the position and applicable laws and regulations.
• Not all positions with Pima County are eligible for visa sponsorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed