Library Technical Assistant - Kingsgate - 30 Hours

King County Library System • Kirkland, WA

9h • Onsite

About The Position

King County Library System (KCLS) is seeking a motivated, skilled, and passionate Library Technical Assistant (LTA) to provide service to the Glacier region of the King County Library System. This position is based at the Kingsgate Library. As a Library Technical Assistant (LTA), you will have the opportunity to serve as a first point of referral for material handling issues, provide directional assistance to patrons by checking and locating requested materials, programs, and services, in person, over the phone, and online, assist patrons with library accounts and technology, troubleshoot the Automated Material Handling (AMH) system, uphold and practice the principles of intellectual freedom, and resolve patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirect as appropriate. The successful candidate for this position will evaluate and address multiple priorities, adapting to changing needs with a high standard of customer service in a dynamic service environment. The ideal candidate will also possess direct customer service experience, strong communication skills, and be comfortable and confident working directly with diverse communities.

Requirements

• Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.
• High school diploma or GED equivalent.
• One year experience in a library or other service-oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.
• Proficiency in basic computer operations troubleshooting.
• Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint.
• Proficiency in use and support of computer hardware and peripherals.
• Sort in alphanumeric order and learn the Dewey Decimal System.
• Model for customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrated commitment to community.
• Responsive to demands in a proactive manner.
• Flexible in an environment with many interruptions.
• Attentive to detail and accuracy of tasks at high volume within identified time parameters.
• Adept communication and listening skills with various and diverse audiences.

Nice To Haves

• Direct customer service experience
• Strong communication skills
• Comfortable and confident working directly with diverse communities

Responsibilities

• Serve as a first point of referral for material handling issues
• Provide directional assistance to patrons by checking and locating requested materials, programs, and services, in person, over the phone, and online
• Assist patrons with library accounts and technology
• Troubleshoot the Automated Material Handling (AMH) system
• Uphold and practice the principles of intellectual freedom
• Resolve patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirect as appropriate
• Assists patrons and staff regarding circulation and basic information needs via phone and in-person.
• Registers new patrons and handles library accounts and inquiries.
• Redirects patrons and staff to appropriate sources to resolve questions as needed.
• Processes incoming and outgoing library materials both manually and with the Automated Material Handling (AMH) machine.
• Reviews items for any issues that need to be addressed (e.g., damaged materials, items that belong to other institutions, items to evaluate).
• Loads carts with materials and shelves them in appropriate shelving and/or locker locations.
• Runs materials management reports and pulls and checks in items as appropriate.
• Provides assistance and guidance to patrons on library technology and equipment use, including hardware and software support needs.
• Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Assists with promotion and display of library materials, services, and programs.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.
• Assists with the daily responsibility of opening, maintaining, and closing library facilities, including ordering office and equipment materials and supplies.
• Upholds the principle of intellectual freedom.
• Responds to related inquiries and refers challenges as appropriate.
• Attends and actively participates on internal committees.
• Performs other related duties as assigned.

Benefits

• KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED