Library Support Specialist (Multiple Opportunities)

City of Hillsboro•Or 97124, OR

2d•Onsite

About The Position

Help create welcoming spaces where curiosity grows, connections are made, and everyone belongs. Hillsboro Public Library is seeking two full-time Library Support Specialists to join our public service team. Whether you're helping community members discover their next favorite book, navigating technology questions, supporting lifelong learning, or creating memorable experiences for children and families, you'll play an important role in making the library an inviting place for everyone. We are currently filling two full-time positions at Hillsboro Public Library and will also use this recruitment to establish an eligibility list to fill future full-time, part-time (20+ hours), limited duration, and flexibly staffed vacancies. This eligibility list will remain active for a period of nine (9) months from the closing date of this posting or until the list is exhausted, whichever occurs first. Hillsboro Public Library is much more than books. We are a place where people come to discover new ideas, build skills, connect with others, and explore lifelong learning. Serving one of Oregon's most diverse communities, our staff help create welcoming, inclusive spaces where every visitor feels valued and supported. From assisting someone with technology to leading an engaging Storytime or connecting families with resources, every interaction helps strengthen our community. If you're passionate about helping others, enjoy learning new things, and thrive in a collaborative environment, we'd love to meet you.

Requirements

High School Diploma or GED
Three years of customer service experience, including at least one year in a library setting
An equivalent combination of education and experience sufficient to perform the essential duties of the position
Valid Driver’s License and safe driving record (Depending on assignment)
State of Oregon Notary Public Commission within six months of hire (Positions assigned to the Connect work area)

Nice To Haves

Bilingual in Spanish/English
Ability to speak Spanish, or any language spoken by over ten percent (10%) of City residents as documented by the most recent U.S. Census, at a proficiency level determined by a fluency test administered by the City

Responsibilities

Assisting patrons with library accounts, checkouts, and locating materials
Helping customers access digital resources, online services, and library technology
Staffing multiple public service areas throughout the library
Providing notary services (training provided)
Collaborating with coworkers to create welcoming spaces and deliver excellent customer service
Contributing to a variety of daily library services and operations
Leading weekly Storytime
Assisting with youth and family programs
Connecting families with educational resources
Helping patrons throughout library service areas
Collaborating to develop future programs and services
Providing exceptional customer service
Assisting patrons with library technology and digital resources
Supporting library operations and public service areas
Delivering or supporting library programs
Maintaining welcoming, safe, and inclusive library spaces
Collaborating across teams to provide outstanding library service

Benefits

Competitive pay with City contributions to PERS retirement
Comprehensive medical, dental, and vision coverage
Paid time off for vacation, sick leave, holidays, and more
Deferred compensation match and HRA VEBA contributions
City-paid life, AD&D, and long-term disability insurance
Bilingual pay incentives
Wellness reimbursements
Free TriMet annual Hop pass
SHARC and Hidden Creek Community Center recreation access for you and your family
Paid time off to volunteer in the community through Hillsboro Helps
Ongoing professional development and training opportunities
A supportive workplace that values work/life balance and employee wellness