Library Services Associate, Penn State Schuylkill

Penn State University • North Manheim Township, PA

1d • Onsite

About The Position

A Library Services Associate is sought to join the Penn State Schuylkill’s Ciletti Memorial Library to provide first point of contact support, contribute to the daily operations of the library, and have oversight of student workers and the facility in the evenings. Customer service is essential in this role as the Library Services Associate will provide front-line service and support to our student body, faculty, staff, and community borrowers. They will assist library users with common borrowing, information, and technological needs. This position will also assist with outreach activities such as event planning and coordination of marketing and communications. The Library Services Associate will work both independently and collaboratively when completing this position’s responsibilities and providing back up support to others on their team. As part of a team, all staff in the library are cross trained to complete duties in other areas as needed. The typical hours of this position will be 11:30 a.m. to 8 p.m. ET Monday through Thursday and 8:30 a.m. to 5 p.m. ET on Friday. Days and hours are subject to change according to library usage patterns and departmental needs (e.g., during recognized holiday periods, in the summer).

Requirements

• High degree of reliability and accountability in managing tasks and responsibilities
• Excellent communication (both verbal and written) and interpersonal skills
• Driven to provide excellent customer service; inclusive and respectful when working with others
• Ability to effectively and efficiently share knowledge with others
• Demonstrated ability to learn new skills independently as well as collaboratively in a team environment
• Outstanding attention to detail, ensuring accuracy and thoroughness in all aspects of work
• Confidence working with Microsoft Office 365 products is expected of applicants.
• General Equivalency Diploma (GED) or High School (HS)
• 2+ years of relevant experience; or an equivalent combination of education and experience accepted

Responsibilities

• Oversee library space and perform closing duties
• Aid in the training of student workers, as well as monitor schedules and job performance
• Perform interlibrary loan and circulation functions including serials and stacks maintenance
• Work collaboratively with University Libraries and Penn State Schuylkill colleagues and departments
• May represent the library and the campus by participating in committees and other initiatives

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees