Library Associate - Teen Services
About The Position
Independence Regional Library serves a diverse population in the Southeast Charlotte area. This role is a Teen Services Library Associate position. Located across the street from East Mecklenburg High School, Independence Regional sees a high volume of afterschool teen customers during the school year. In addition to standard library tasks, the selected candidate, working with the Teen Services Librarian, will be responsible for the creation, planning, and delivery of dynamic programing, ages 12-18. The Library Associate also represents the library in the community, facilitating outreach, and fostering collaborative partnerships with local organizations. The Library Associate works within the branch to create a welcoming environment for all. Responsibilities include circulation tasks, staffing service points, and assisting customers of all ages with resources, employment, and technology. The ideal candidate is a highly collaborative and flexible team player with the ability to work independently and exercise sound judgment. Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.
Requirements
- Minimum of two years of library, retail, computer, or customer service experience
- High School Diploma or equivalent
- Knowledge of Alpha-numeric sorting systems
- Various library systems
- Telephone etiquette
- Young adult literature and developmental stages of teenagers
- Technology adeptness
- Excellent interpersonal and customer service skills
- Excellent time management skills with attention to detail
- Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
- Communication: Clearly conveying information to individuals or groups
- Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
- Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
- Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
- Proficient in various computer applications including Microsoft Office Suite
Nice To Haves
- Bilingual - Spanish communication skills (speaking, listening, reading, and writing)
- Experience working with teens
Responsibilities
- Perform circulation activities
- Provide service desk coverage
- Create and deliver programs to age-appropriate audiences
- Assist with managing teen volunteers
- Prepare program reports
- Provide research assistance to customers
- Utilize integrated library systems software
- Assist customers at several service points
- Train and assist customers on various library policies, procedures, and processes
- Maintain library’s collection of materials
- Assist with volunteer management
- Promote and markets library’s programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
