Library Services Associate, Penn State Abington

The Pennsylvania State University • Abington, PA

5d • Onsite

About The Position

A Library Services Associate is sought to join Penn State Abington to provide first point of contact support, contribute to the daily operations of the library, and serve as the morning opener. Customer service is essential in this role as the Library Services Associate will provide front-line service and support to our student body, faculty, staff, and community borrowers. They will assist library users with common borrowing, information, and technological needs. This position will also assist with backend services around interlibrary loan and office support. The Library Services Associate will work both independently and collaboratively when completing this position’s responsibilities and provide back-up support to others on their team. As part of a team, all staff in the library are cross trained to complete duties in other areas as needed. The typical hours of this position will be 8:00 a.m. to 3 p.m. ET Monday through Friday. Days and hours are subject to change according to library usage patterns and departmental needs (e.g., during recognized holiday periods, in the summer).

Requirements

• Excellent communication (both verbal and written) and interpersonal skills
• Driven to provide excellent customer service; inclusive and respectful when working with others
• Ability to effectively and efficiently share knowledge with others
• Demonstrated ability to learn new skills independently as well as collaboratively in a team environment
• High degree of reliability and accountability in managing tasks and responsibilities
• Outstanding attention to detail, ensuring accuracy and thoroughness in all aspects of work
• Confidence working with Microsoft Office 365 products is also expected of applicants.
• If filled as Library Services Associate - Senior Support, this position requires: Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted
• If filled as Library Services Associate - Intermediate Support, this position requires: General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted

Responsibilities

• Perform interlibrary loan and circulation functions, including tracking, delivery coordination, and resolving account issues.
• Manage circulating technology by troubleshooting hardware/software issues, coordinating with IT teams, and maintaining equipment security and updates.
• Oversee library space and perform opening duties.
• Monitor and replenish operational supplies; assist with budget coordination and purchasing processes.
• Perform circulation desk duties, assist patrons with general inquiries, and refer research or reference questions to librarians as appropriate.
• Work collaboratively with University Libraries and Penn State Abington colleagues and departments.
• May represent the library and the campus by participating in committees and other initiatives.

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees