Library Associate - Children's Services

County of Mecklenburg, NC•Charlotte, NC

3d•$20 - $25•Onsite

About The Position

The Children’s Library Associate works in a face-paced regional branch collaborating with the Children’s Services team to create a welcoming and engaging environment for all. This position leads age-appropriate programs for children ages 0-11. Some responsibilities may include leading story time, creating and developing school-aged programs, early literacy programs, and other relevant programs. The Library Associate represents the library in the community, facilitating outreach and fostering collaborative partnerships with local organizations. The Children’s Library Associate participates in branch teams, systemwide teams and works collaboratively with staff to bring innovative and relevant programming to the community. Strong programming and outreach experience is highly desirable, along with a demonstrated ability to build and sustain positive relationships with patrons and external partners. Responsibilities also include circulation tasks, staffing service points and assisting customers of all ages with technology and library resources. The ideal candidate is a highly collaborative team player and a strong individual contributor with the ability to work independently and exercise sound judgment. The Children’s Library Associate should have strong technology and computer skills to support North County Regional Library’s s commitment to providing exemplary service to all customers through technology, computer assistance, research, and readers’ advisory. Rotating schedule will include including one weekend every three weeks, and one evening every week. The Children’s Services Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers. This position will require the candidate to perform professional and technical library work within the branch supporting system-wide and branch goals, promoting digital literacy and library resources.

Requirements

Minimum of two years of library, retail, computer, or customer service experience
High School Diploma or equivalent
Knowledge of Alpha-numeric sorting systems
Various library systems
Telephone etiquette
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Experience creating and facilitating school-aged STEAM programming

Responsibilities

Provide service desk coverage to meet daily service demands
Plan and deliver age-appropriate children’s programs, story times, and special events.
Support early literacy activities and family engagement.
Maintain children’s collections, displays, and learning spaces.
Provide excellent customer service in a high-volume, public-facing setting
Contribute to outreach efforts and community engagement
Promote and market library’s programs
Integrate digital literacy tools into programming and learning experiences

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