Library Security Clerk
About The Position
The City of Aurora's Library and Cultural Services Department is looking for two Library Security Clerks to provide the highest level of customer service. These individuals will provide customer service and will be a main point of contact to visitors. Our Public Library Services create positive impacts on Aurora neighborhoods. Our libraries are used by a diverse group of patrons who come from all over the world with diverse educational and socio-economic backgrounds. These positions will work primarily at assigned locations below, hours may change based on business need. May be required occasionally to substitute at another Aurora Library location based on staffing needs. The ideal candidate will possess experience with working in a library system, pay close attention to detail and have excellent customer service skills that allow them to work within a diverse network of coworkers and patrons. They will also have cash handling experience in addition to a working knowledge of Microsoft Office, including Word, Excel and Outlook.
Requirements
- High School Diploma or GED
- At least 1 year of security experience is required.
- Customer service techniques.
- Routine software/computer systems including the internet.
- Email, word processing, spreadsheets, database input/use.
- Inventory/customer transaction systems.
- Skill in the use of windows-based programs
- Strong customer service skills
- Strong report writing skills
- Ability to deal with stressful situations with tact and diplomacy.
- Exercise good judgement in difficult and/or tense situations.
- Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner.
- Tactfully and judiciously implement customer conduct policies.
- Use general office equipment, computers, calculators, and copy/fax machine.
- Perform basic mathematical calculations.
- Follow oral and written instructions.
- Work shifts, including some nights, and weekends.
Nice To Haves
- At least 6 months of direct customer service in retail or service industry setting preferred.
- Library background experience is preferred but not required.
- Ability to speak Spanish preferred but not required.
Responsibilities
- Provides friendly and professional basic library security as well as customer assistance for library service needs.
- Conducts patrols of facilities – both inside and outside.
- Checks doors and non-public areas to ensure they are secure.
- Assists staff in addressing disruptive behavior, customer concerns and other security related incidents but does not detain, restrain, or physically touch customers outside of life-threatening situations.
- Consults with Operations Manager as well as supervisory staff for direction on actions to be taken in non-emergency situations.
- Completes incident reports and logs them into the electronic database.
- Works with staff, contract guard services, and/or emergency services to assist in incident investigations
- Observes or reviews security camera footage
- Assists with research and programs
- Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).
- Conducts general office/administrative/clerical tasks
- Checks book/other items in and out, manages patron accounts, places items on hold, processes prospector items through computerized system.
- Sorts, processes, shelves, and assists with other general library materials inventory management duties.
- Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.
- Operates a cash register, conducts customer payment transactions, maintains a cash drawer
- Performs additional duties as assigned.
Benefits
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- On-site fitness center and overall employee well-being programs
- Internal educational programs to assist with career advancement
- Access to innovation workspaces
- Rewarding public sector work impacting a large and diverse community
- Growing city and employee population
- Rich benefits package with low employee costs
- Generous paid leave program
- 100% funded Employee and Family Care Leave Program
- Retirement pension plan and 457b plans available
- Subsidized recreation center pass, on-site fitness centers and wellness programs
- Continued education and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
