Library Security Assistant (Full-time)

Marion Co Public Library•Indianapolis, IN

4h•Onsite

About The Position

The Library Security Assistant for the Indianapolis Public Library is to perform both customer service and security responsibilities. This includes checking the entire building and securing points of entry, exits, and interior areas during the day and at opening/closing. The role ensures patron and staff compliance with general safety/security rules and regulations and adherence to the Behavioral Policy set forth by IndyPL. The assistant will also manage and report accidents and incidents that occur on library property. This position functions as part of a department or branch public services team to provide high quality and equitable internal and external customer service. When not directly addressing patron behavior issues, this position is expected to provide general customer service to patrons and perform general library clerical duties.

Requirements

Four years of high school or equivalency
Oral and written communication skills
Able to work the normally scheduled work time for this position
Able to cope with daily job-related stress and challenges.
Ability to perform security needs
Ability of lift 20 to 50 lbs.
Knowledge of office practices and procedures, including skills in operating a computer, workplace technology including email, internet and automated software, while working with attention to detail.
Knowledge of safety hazards and how to manage them.
Ability to multi-task and prioritize.

Nice To Haves

Post-secondary education preferred
Previous security experience preferred
Bilingual (preferred but not required).

Responsibilities

De-escalate, while ensuring patron compliance with security rules and regulations.
Document and resolve conflicts.
Work in an environment with constant public contact with people from all backgrounds, age groups, and abilities.
Demonstrate flexibility, positive attitude, excellent interpersonal skills and cultural sensitivity in working with patrons, staff members and the community.
Creatively solve problems, negotiate and handle stressful situations in a positive manner.
Respond to emergencies and incidents promptly and according to policy.
Inspect and patrol premises regularly.
Provide high quality and equitable customer service, developing professional relationships with patrons and the community.
Enforce the library’s Behavior Policy and determine when behavior in the library is inappropriate with Manager or Person-In-Charge.