Library Patron Services Clerk

City of Farmington•Farmington, NM

16d•$13•Onsite

About The Position

Supervised by the Library Patron Services Coordinator. Work is performed under the direction of the Library Patron Services Supervisors, the Library Patron Services Associate, and the Library Patron Services Technicians, as determined by work schedules. Supervision of other employees is not a responsibility of this position. Provides the highest excellent customer service in a timely manner, resolve issues promptly, delivers a positive experience, and ensures satisfaction and loyalty. Accuracy, detail-oriented, multi-tasking, flexible, team player, and strong customer service skill are vital in this position. Greets patrons in person or on the phone, provides and locates information or refers inquiries to appropriate personnel, assists patrons with the library's online services, requests, materials and facilities. Explains circulation and library procedures and policies, instructs patrons in the use of the library's automated systems, online services and equipment, and promotes library services and activities. Serves the public at the Circulation Desk, opening and closing for daily operations; registers, renews, reviews, modifies and maintains patron accounts and inputs patron data entries accurately and efficiently into the library's computer system, discards and purges patron records. Responsible for discharging library materials using the automated return system; monitors the return system as materials are automatically being discharged and sorted; reports any issues with the return system in a timely manner. Responsible for emptying the book drop and the automated return bins; inspects, checks out or routes materials to proper locations; sorts, counts, and organizes materials on book carts for shelving. Responsible for assessing and collecting fees, fines, refunds and lost payments, makes proper change and credit card payments; operates cash register, assists with counting, preparing and balancing the cash registers and daily receipts. Operates and utilizes the library's computers and computer system to perform routine searches, maintenances, analyzes, and verifies or enters data information. Maintains absolute confidentiality and privacy of patron records and work-related issues. Maintains a neat and orderly appearance of the circulation desk and the library by straightening chairs, collecting materials from tables, carts or shelves, and reports any damaged equipment, furniture or fixture to appropriate personnel. May assist with shelving or shelf-reading materials in all areas of the library. May perform other basic duties in circulation, other areas of the library or branch library as necessary. Learns responsibilities, procedures and policies primarily through oral instruction and observation that takes place on-the-job. Training is hands-on, with repetition and reinforcement. Understands and follows written and/or verbal instructions. Participates and attends trainings, daily shows, programs, and other projects of the library as required and/or assigned. Must be available to work a varied schedule including evenings, weekends and holidays. Attendance is an essential function of this position. Operates a motor vehicle to assist in carrying out the business of the department and the City. Complies with Patron Services department and library procedures and policies, and the City guidelines, rules, regulations, procedures, and policies. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Requirements

This position is subject to the City's Drug- and Alcohol-Free Workplace Program, which includes pre-employment testing, post-accident testing, reasonable suspicion testing, return to duty testing, and follow-up testing.
Background check is required.
This position has the responsibility to participate in and comply with the City's Environmental, Health, and Safety Program.
Valid driver's license required with acceptable driving record for past three years.
Ability to establish and maintain working relationships with co-workers, supervisors, other City personnel and the public.
Ability to communicate courteously and effectively with co-workers, supervisors, other City personnel and the public on all age levels and cultural backgrounds.
Ability to deal tactfully, courteously, patiently and effectively with the staff and the public on all age levels and cultural backgrounds in any situations.
Ability to learn and use library organization systems, including Dewey Decimal Classification, for the purpose of shelving books and locating material in all areas of the library.
Ability to understand and apply circulation and library procedures and policies.
Ability to verify information and make necessary corrections, using a high level of accuracy.
Ability to work independently, with minimal supervision after training, within the context of a team environment.
Knowledge of basic mathematical functions such as addition, subtraction, multiplication, etc.
Ability to organize, sort, and file alphabetically and numerically.
Ability to handle money and make correct change.
Ability to work with frequent interruptions and adapt to changes in work environment.
Ability to use discretion and maintain confidentiality, in accordance with library policies and laws.
Ability to communicate and follow instructions, both oral and written, and follow established routines.
Ability to learn to use the tools and equipment listed, including the library's online catalog and automation system and use them effectively to perform assigned duties.

Responsibilities

Provides the highest excellent customer service in a timely manner, resolve issues promptly, delivers a positive experience, and ensures satisfaction and loyalty.
Greets patrons in person or on the phone, provides and locates information or refers inquiries to appropriate personnel, assists patrons with the library's online services, requests, materials and facilities.
Explains circulation and library procedures and policies, instructs patrons in the use of the library's automated systems, online services and equipment, and promotes library services and activities.
Serves the public at the Circulation Desk, opening and closing for daily operations; registers, renews, reviews, modifies and maintains patron accounts and inputs patron data entries accurately and efficiently into the library's computer system, discards and purges patron records.
Responsible for discharging library materials using the automated return system; monitors the return system as materials are automatically being discharged and sorted; reports any issues with the return system in a timely manner.
Responsible for emptying the book drop and the automated return bins; inspects, checks out or routes materials to proper locations; sorts, counts, and organizes materials on book carts for shelving.
Responsible for assessing and collecting fees, fines, refunds and lost payments, makes proper change and credit card payments; operates cash register, assists with counting, preparing and balancing the cash registers and daily receipts.
Operates and utilizes the library's computers and computer system to perform routine searches, maintenances, analyzes, and verifies or enters data information.
Maintains absolute confidentiality and privacy of patron records and work-related issues.
Maintains a neat and orderly appearance of the circulation desk and the library by straightening chairs, collecting materials from tables, carts or shelves, and reports any damaged equipment, furniture or fixture to appropriate personnel.
May assist with shelving or shelf-reading materials in all areas of the library.
May perform other basic duties in circulation, other areas of the library or branch library as necessary.
Learns responsibilities, procedures and policies primarily through oral instruction and observation that takes place on-the-job.
Participates and attends trainings, daily shows, programs, and other projects of the library as required and/or assigned.
Operates a motor vehicle to assist in carrying out the business of the department and the City.
Complies with Patron Services department and library procedures and policies, and the City guidelines, rules, regulations, procedures, and policies.