Library Clerk

Stark County District Library•Uniontown, OH

6d•$12•Onsite

About The Position

If you thrive in a fast-paced, service-oriented environment and love helping people feel confident using technology, the Lake Branch of the Stark County District Library system may be the perfect fit for you. Our busy, customer-focused branch is looking for a part-time Library Clerk (24 hours/week) who enjoys being the friendly first point of contact—whether that’s guiding patrons through checkouts, helping them find the perfect book, troubleshooting printing or scanning, or offering patient support to users with all levels of tech experience. Ideal candidates bring strong communication skills, a genuine customer-service mindset, and an eagerness to learn everything from basic readers’ advisory to optional notary services. With a schedule that includes 8 hours shifts, including a Friday/Saturday rotation and one evening shift per week, this role is perfect for someone adaptable, community-oriented, and excited to help our patrons who rely on face-to-face assistance for everything from business services to everyday library needs. The person in this position will be trained to be a passport agent. Willingness to be a notary is a plus. Position Summary An employee serving in this position advances the mission of the Library by providing direct public service. This role is responsible for performing clerical work related to customer assistance and services, circulation, and the collections as well as providing support to other Library staff as needed.

Requirements

Basic familiarity with library services and operations.
Ability to perform basic circulation and service functions using the library circulation system, service platforms, and following current procedures.
Ability to master basic functionality of collection platforms.
Ability to learn and obtain certification in passport processing.
Demonstrates basic to intermediate level literacy with respect to standard computer and office software.
Ability to sort and file alphabetically and numerically.
Ability to make simple arithmetic calculations with speed and accuracy.
Education: High school diploma or equivalent is required.
Years of relevant experience: 0 to 2 years is preferred.

Nice To Haves

Experience with the principles and practices of customer service is preferred.
Experience with library circulation systems and procedures is preferred.
Experience in public libraries or public-sector organizations is preferred.

Responsibilities

Is typically the initial point of contact for most patrons/customers and spends majority of time providing customer assistance “on the floor”.
Promotes library services and offerings to patrons.
Introduces patrons to all library service and collection platforms, and can demonstrate their basic functionality.
Performs basic searches in Library catalogs through both public and ILS interfaces.
Assists patrons with basic informational questions using common internet search techniques or prepared reference resources.
Is aware of and can direct patrons to print and online reference tools, including Reader’s Advisory resources.
Assists patrons in accessing and using document machines, library computers and library-supported software, and troubleshoots common technical problems.
Performs transactional services (e.g., notary, passport) that have defined rules, limited or specific answers, and/or detailed process guidelines.
Performs all direct patron and material circulation functions.
May assist with record maintenance tasks.
Assists other staff with internal and external group program set up.
Introduces patrons to internal, passive programs and related materials.
May assist other staff with preparing materials for programs.
May assist other staff in external promotional activities.
May assist in shelving as needed.
Assists in merchandising materials.
Pulls materials from a list to assist with collection management or circulation tasks.
May assist with training staff members
Serves on library committees as needed.
Performs other duties as required.