Library Operations Supervisor, Penn State Abington

Penn State University • Abington Township, PA

1d • Onsite

About The Position

Penn State Abington is seeking a Library Operations Supervisor to lead the daily operations of its library, focusing on circulation, collection maintenance, and customer service. This role offers a chance to provide direct customer service within a prestigious library system while overseeing library staff and student assistants. The position involves collaboration with colleagues at Penn State Abington and across the Pennsylvania State University Libraries to support students, faculty, and the campus community.

Requirements

• Experience providing leadership or guidance to others, demonstrated through formal supervisory responsibilities or by serving as an informal team lead or go‑to resource for questions and problem-solving
• Committed to providing excellent customer service: demonstrated ability to be adaptable, flexible, and patient with customers and staff
• Effective verbal and written communication
• Excellent interpersonal skills; inclusive and respectful when working with others
• Ability to stay organized with a high attention to detail and accuracy while multi-tasking
• Demonstrated knowledge of library technical services, including acquisitions, cataloging, and collection maintenance
• Ability and willingness to learn job-related software
• Proficiency with Microsoft Office tools or comparable software used for communication, documentation, and spreadsheet management.
• Bachelor's Degree
• 3+ years of relevant experience; or an equivalent combination of education and experience accepted

Nice To Haves

• Experience with overseeing or developing a peer-to-peer library research program
• Experience working with circulating technologies
• Experience managing departmental budgets
• Bachelor's Degree
• 6+ years of relevant experience; or an equivalent combination of education and experience accepted

Responsibilities

• Facilitate and lead the daily operations of the library including coordination of circulation, reserves, interlibrary loan, acquisitions, catalog maintenance, collection maintenance, facilities, and user experience
• Develop and implement operational procedures and oversee user experience assessment
• Supervise library staff (full-time, part-time, and student) team members: hire, schedule, train, and conduct performance management
• Collaborate with the Head Librarian on planning, implementing, and evaluating unit priorities including analysis and improvement of library services
• Maintain and manage the library operations budget, contribute to budget planning and forecasting, allocate resources, make purchasing recommendations, and approve expenditures
• Oversee circulation of library items both on-site and for interlibrary loan (ILL)
• Provide outstanding customer service to students, faculty, and community users (e.g., answering questions, resolving concerns, and instructing patrons in technology, systems, and equipment)
• Represent the library and the campus through regular communication with other Penn State units and through service on committees
• Depending on the skills and interests of the successful candidate and needs of the department, the Library Operations Supervisor may also engage in the oversight of outreach activities, development of library guides, and/or the Ogontz Archive.
• As part of a small yet impactful team, library staff are cross trained to complete duties in multiple areas as needed.

Benefits

• comprehensive medical, dental, and vision coverage
• robust retirement plans
• substantial paid time off which includes holidays, vacation and sick time
• generous 75% tuition discount, available to employees as well as eligible spouses and children

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees