Library - Operations Supervisor - Palmdale

Library Systems & Services LLC•Palmdale, CA

1d•Onsite

About The Position

The Library Operations Supervisor supports the day-to-day operations of Palmdale City Library. This position supervises staff, helps maintain consistent service and efficient workflows, and works with library leadership to identify and address operational needs. The supervisor promotes excellent patron service, staff development, clear communication, and a welcoming environment for the community.

Requirements

A Bachelor’s degree is required.
Experience in customer service, administrative operations, or a comparable setting involving detailed procedures and direct interaction with the public.
Ability to use library and office software, including a high degree of proficiency in MS Office tools (Outlook, Excel, Word, and OneDrive)
Ability to work independently, collaborate with others, and communicate effectively with people from diverse backgrounds.
Ability to handle confidential patron and personnel information.
Regular and reliable attendance is required.
Ability to work evenings, weekends, and holidays as needed to meet library operational needs.

Nice To Haves

An ALA-accredited MLS or MLIS degree or current enrollment in a library master’s degree program is desirable.
Experience in a library or public service setting preferred.
Prior supervisory experience strongly preferred. Demonstrated leadership through leading projects or serving as a lead employee will be considered.
Experience training and coaching staff strongly preferred.
Bilingual English/Spanish skills preferred.

Responsibilities

Supervise assigned staff, including scheduling, coaching, training, and providing feedback on performance.
Monitor daily library operations and help ensure appropriate staffing, service coverage, and completion of assigned work.
Support the hiring, onboarding, and training of new employees in partnership with library leadership and Human Resources.
Identify staff training needs and help deliver training on library procedures, customer service, technology, and safety practices.
Communicate expectations and operational updates clearly and model professionalism, teamwork, and compliance with library policies.
Help develop, maintain, and implement library procedures and consistent, efficient workflows.
Address patron concerns and support staff in resolving service issues.
Collect operational statistics and prepare reports as requested.
Work with library leadership, vendors, LS&S departments, and other partners to resolve operational issues.
Support emergency preparedness, incident response, and a safe environment for staff and patrons.
Stay informed about community needs and recommend improvements to library services.
Keep the Library Director informed of emerging concerns, recommend solutions, and follow through on assigned actions.
Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
Perform other duties as assigned.