Library Operations Manager

Bucknell University•East Buffalo Township, PA

5d•Hybrid

About The Position

The Library Operations Manager plans and envisions the vibrant activities of Bertrand Library and its circulation desk, which serves as the central public-facing service point for the building. This role oversees and supports building operations, supervises the Library Services Desk Coordinator, who employs, trains, and mentors 20+ Bucknell students during the academic year, as well as the Library Services Desk Assistant, who coordinates reshelving and stacks maintenance, and supervises multiple part-time staff members. The incumbent is responsible for staffing and coordinating service desk coverage. This position also interprets and implements policies and procedures, and conducts assessments of services.

Requirements

Bachelor’s Degree
Four (4) or more years of related experience
Demonstrative knowledge of academic library operation and procedures
Demonstrated problem solving skills.
Building Management
Ability to set priorities and manage work and deadlines independently
Ability to analyze needs and make local decisions based on national and local trends and to design processes that enhance services while maximizing resources
Demonstrated effective oral, written and interpersonal communication skills
Demonstrated ability to work in a collaborative environment.
Demonstrated ability to work with students, faculty, administrators and other staff in an academic setting.
Ability to use a keyboard, computer and other library equipment.
Ability to work in an office environment.
May be stationary for extended periods.
All candidates must be authorized to work in the US without a need for current or future visa sponsorship.

Nice To Haves

Two (2) years of supervisory experience

Responsibilities

Supervises the comprehensive operations of the Library Services Desk, overseeing service desk staff (including two full-time members and multiple casual staff) and managing all scheduling to ensure optimal coverage.
Coordinates extensively with various internal service providers.
Assesses service performance in order to recommend and implement data-driven improvements.
Independently lead and manage all aspects of space, facility usage, and security within Bertrand Library.
Serve as the primary liaison with the Facilities Office for all projects and moves, and Public Safety for building access and security.
Works with stacks management staff to coordinate weeding and shifting to accommodate the library’s evolving print collections.
Develops comprehensive budgetary and personnel proposals and makes autonomous decisions to ensure fiscal responsibility and alignment with department and university goals.
Coordinate community, programming and communications across all organizations within the library building, creating a Library Partners program to ensure seamless information flow and strategic alignment with University goals across organizations.

Benefits

Flexible scheduling options determined by role
Medical, prescription drug, vision, dental, life, and long-term disability insurance options
An outstanding 10% employer contribution to your retirement plan
Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
Tuition remission for themselves
Tuition remission for their spouse/spousal equivalent (for full-time members)
Various tuition programs for their children (for full-time members)
Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
A comprehensive employee wellness program including program incentives
Parental leave
An employee assistance program
Fitness center membership