Library Division Manager - Customer Access

City of Austin•Arlington, VA

11d•$75,930 - $96,430•Hybrid

About The Position

Working independently, this position organizes and manages a major division or program to provide library services. The Customer Access Division Manager drives system-wide strategies for material circulation, customer-friendly policies, and process improvements. They supervise Customer Service, Collections, and Cataloging to enhance access, grow cardholders, and improve user experience.

Requirements

Knowledge of professional library procedures, systems, and techniques.
Knowledge of equity, diversity, and inclusion principles and practices in libraries.
Knowledge of fiscal planning and budget preparation.
Knowledge of reference and research procedures.
Knowledge of library materials/tools available for library work.
Knowledge of Federal, State, and Local laws.
Knowledge of City practice, policy, and procedures.
Knowledge of supervisory and managerial techniques and principles.
Knowledge of contract development and management.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software, including Microsoft Office products.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to forecast public demand for services.
Ability to analyze/evaluate major programs, policies, procedures, services, and facilities to develop recommendations.
Ability to facilitate discussions and resolve issues.
Ability to stay abreast of library trends.
Ability to establish and maintain good working relationships with other City employees and the public.
Ability to provide high-level customer service.
Ability to work with people of diverse backgrounds.
Graduation with a Bachelor's degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity OR Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity.
Valid Class C Driver License.
Ability to read, write, and speak fluently in English.

Nice To Haves

Demonstrated ability to lead and develop managers, motivate teams, and achieve goals with strong problem-solving, decision-making, prioritization, and communication skills.
Proven ability to manage budgets effectively, ensuring fiscal responsibility and strategic resource allocation.
Knowledge of trends and strategies in acquisitions, cataloging, and collection development to optimize library offerings.
Familiarity with emerging digital resources, e-content platforms, and library technologies that support circulation and user engagement.
Ability to use analytics, metrics, and user data to inform strategies for circulation, collection development, and service improvement.

Responsibilities

Develops short- and long-range plans.
Develops and monitors division or section budget and grant applications.
Chairs and serves on professional committees.
Serves on Austin Public Library Management Team.
Works or travels to several locations and serves on library-wide committees and task forces.
Investigates and resolves customer complaints.
Clarifies City and department regulations.
Develops division policies and procedures and participates in the development of department policies.
Prepares and presents programs, articles, reports, and projects.
Represents the City of Austin and the Austin Public Library to the public.
Represents the interests of the Library and/or division to City officials.
Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal.