Library Clerk Public Services Part-Time

City of Great Falls•Great Falls, MT

4d•Onsite

About The Position

This position staffs and provides support at the Circulation Desk, delivering a range of routine, transactional library services to library visitors. Work is carried out within established library procedures and requires accuracy, attention to detail, and a courteous, professional manner in all library visitor and staff interactions. The position reports directly to the Public Services Librarian.

Requirements

Ability to communicate effectively, both orally and in writing
Establishes and maintains effective working relationships with fellow employees, supervisors, and library visitors of all ages.
Working knowledge of the library’s policies, procedures and practices
Effectively promotes enthusiasm for library services
Working knowledge of the principles and practices of library operations, including library ethical topics.
Ability to maintain files in an orderly and efficient manner
Ability to compile requested materials, lists, statistics and related information quickly and accurately
Combination of education and experience equivalent to a high school diploma.
Ability to perform moderate physical work and to lift and carry up to 50 pounds at a time
Possession of hand/eye coordination sufficient to operate a computer, typewriter, microfilm reader, printer and copier
Ability to talk and hear in person or by telephone
Ability to see and read materials

Nice To Haves

One year of experience within a library setting desired.

Responsibilities

Staffs and provides support at the Circulation Desk, delivering a range of routine, transactional library services to library visitors.
Welcomes and interacts with library visitors to create a positive library experience.
Delivers exceptional customer service by listening, offering accurate information, and keeping interactions positive in person, by email, or on the phone, while professionally enforcing library rules for property, computers, and materials.
Creates new library accounts or updates existing ones including processing payments for fines and fees, billing accounts, and accepting donations.
Manages the check-in and check-out of materials for users.
Sends faxes for library visitors.
Maintains the holds shelf.
Restocks, shelves, and shifts library materials—including books, videos, and other resources—to ensure the collection remains organized, current, and easily accessible.
Ensures that library public spaces are organized and stocked appropriately, including library displays.
Processes all incoming and outgoing mail while generating reports to distribute library user notifications.
Clears withdrawn materials from shelves and database records based on weeding reports.
Supports the promotion of library programs and services.
Monitors long-term internal display accounts with extended loan periods.
Participates in professional development activities, committees, and professional organizations as appropriate.
Performs routine clerical tasks, assists various library departments as needed, and handles other assigned duties.