Library Associate - Oro Valley Public Library

Pima County•Tucson, AZ

2d•Onsite

About The Position

The Library Associate is responsible for delivering library programs and outreach, providing exceptional external and internal customer service, and performing circulation duties. In this position, you may step in to support or oversee basic library operations on an as-needed basis.

Requirements

High school diploma or General Education Development (GED) certificate AND three years of customer service experience assisting the public.
One year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment.
Valid driver license is required at time of application.
Valid AZ driver license is required at time of appointment.
The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
Pre-employment background checks are required.
Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.

Nice To Haves

Minimum one (1) year experience in customer service.
Minimum one (1) year experience working with teens.
Experience helping customers with technology.
Minimum one (1) year experience working with a team.
Some positions may require bi-lingual abilities, in English and a second-language, as determined by the department head at the time of recruitment.

Responsibilities

Prepares and presents evidence-based educational programs and outreach services aligned with the department’s strategic directions and core values.
Coordinates and participates in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming.
Supervises, schedules, and trains volunteers, and assumes temporary supervisory responsibility in the absence of senior staff.
Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation.
Provides customer service to diverse members of the public including vulnerable individuals and non-English speakers.
Assists professional staff with collection maintenance, material selection, and bibliographic research following professional standards.
Participates in committee meetings and continuing education to incorporate current best practices in children’s, youth, or adult services.
Assists in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions.
Coordinates unit activity with other departmental units, County departments, and outside agencies.
Creates and maintains databases, compiles and analyzes data, and produces reports using automated information systems.
Manages library social media accounts and communicates updates to the public.