Library Associate (Full-Time) - Children's Services

Champaign Public Library•Champaign, IL

5d•Onsite

About The Position

Under the supervision of the Children’s Services Manager, provides prompt and friendly service to children, teens, and their caregivers in the Children’s Services Department; assists department staff with programming and clerical tasks. The Library Associate provides reference and reader’s advisory service and assists customers with technology; assists with programs for children and teens; provides support for a variety of departmental tasks. Schedule includes a mix of daytime, evening, and weekend hours.

Requirements

Knowledge of and interest in children’s and teens books and audiovisual materials
Some knowledge of library procedures, methods, techniques
Ability to perform routine clerical and record keeping tasks
Strong commitment to public service
Ability to work with library customers and staff in a friendly and efficient manner
Excellent written and oral communication skills
Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
Proficiency with workplace productivity software, including skills in Microsoft Office Suite
Ability to maintain reliable attendance and regular schedule
Ability to maintain a varied schedule, including day, evening, and weekend rotations
Good vision and hearing to effectively engage with customers
Manual dexterity to operate computer, phone, and maker space equipment
Physical ability to regularly lift library materials weighing up to 40 lbs, and to push fully loaded carts of library materials and assist in event setup
Satisfactory pre-employment background check

Nice To Haves

One year of supervisory or team leader experience preferred
Public library experience preferred
Customer service experience preferred
Knowledge of Spanish and/or French is helpful

Responsibilities

Assists customers of all ages at the Children’s Services and TeenSpace desks to include reference and information questions
Assists with questions on software, makerspace tools, and other technology related needs to customers of all ages
Advise readers of all ages regarding children’s and teens reading and viewing interests
With support and direction from a librarian, assist with collection maintenance and development
With support and direction from manager and librarians, plans and leads programming for children and teens
Compile statistics and prepare activity reports
Assist with outreach activities
Assists training of staff and volunteers
Participates in departmental and library-wide training and activities, including technology, and safety training
Provides excellent internal and external customer service
Other duties as assigned