Library Associate - Part Time (20 Hours)

City of Austin•Pleasant Hill, CA

3d•Onsite

About The Position

Under limited supervision, this position performs functions for the daily operations of the public library, including providing information and referral services, technology assistance, public programming, and outreach engagement. Greets and welcomes customers. Provides direct and indirect customer service to staff and public including staffing public service desks, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, creating displays, and other duties as needed. Creates and implements programs, including outreach engagement, based on community needs and City and department strategic priorities. Responds to customer inquiries and requests for information in-person, by phone, or online; and refers complex inquiries and requests to professional librarians, facilities, and technical staff when needed. Researches and compiles information and resources. Provides administrative support including scheduling and coordinating meetings and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling tasks. Maintains and manages data, records and reports; and prepares memos, letters, and other documents. Provides guidance to other Library Associates on an as needed basis.

Requirements

Graduation with an Associate degree from an accredited college or university, plus one (1) year of experience in a related field. Experience may substitute for the education up to the maximum of two (2) years.
Knowledge of money handling and accounting practices.
Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
Knowledge of equity, diversity, and inclusion principles and practices in libraries.
Knowledge of Federal, State, and Local laws.
Knowledge of City practices, policies, and procedures.
Skill in customer service principles.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in planning and organizing.
Skill in using computers and related software, including Microsoft Office products.
Ability to assist library patrons and other staff.
Ability to provide high-level customer service.
Ability to work with frequent interruptions and changes in priorities.
Ability to use library automation and the internet.
Ability to establish and maintain good working relationships with other City employees and the public.
Ability to work with people of diverse backgrounds.
Must be able to stoop, bend, walk, and reach to heights of six (6) feet.
Must be able to pull or lift up to fifty (50) pounds.
Must be able to push loaded book truck weighing up to three hundred (300) pounds.
Must have manual dexterity to operate computer keyboard.
Ability to read, write, and speak fluently in English.

Nice To Haves

Experience providing quality customer service, especially in a library, bookstore, or similar public-facing environment.
Proven ability to carry out detailed and repetitive tasks while remaining focused and meeting established timelines.
Ability to manage and switch work tasks to meet customer and department needs.
Experience working with diverse populations and customers of all ages.
Ability to travel to more than one work location.

Responsibilities

Greets and welcomes customers.
Provides direct and indirect customer service to staff and public including staffing public service desks, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, creating displays, and other duties as needed.
Creates and implements programs, including outreach engagement, based on community needs and City and department strategic priorities.
Responds to customer inquiries and requests for information in-person, by phone, or online; and refers complex inquiries and requests to professional librarians, facilities, and technical staff when needed.
Researches and compiles information and resources.
Provides administrative support including scheduling and coordinating meetings and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling tasks.
Maintains and manages data, records and reports; and prepares memos, letters, and other documents.
Provides guidance to other Library Associates on an as needed basis.
Sorts and shelves library materials using alphanumeric codes.
Arranges returned materials on book trucks to re-shelve.
Empties interior and exterior book drops.
Supports the circulation desk staff as needed by answering telephones and retrieving materials from shelf areas.
Provides directional assistance to customers; assists them in finding items in the collection; refers reference and non-directional questions to appropriate staff.
Assists customers with use of computers, printer, copier, and online library catalog.
Performs basic maintenance on library equipment; refills paper in copiers, self-check stations, and printers.
Performs basic housekeeping to include picking up misplaced library materials to maintain an organized and safe environment.
Performs daily opening and closing procedures, enforcing safety and security measures.
Assists customers with personal devices and use of library applications.