Library Associate - Patron Experience (Part Time)

City of Englewood Colorado•Englewood, CO

3d•$22 - $33•Hybrid

About The Position

The Part-Time Library Associate – Patron Experience provides excellent customer service by assisting library patrons with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Promptly processes library materials to ensure patron access and accuracy of records.

Requirements

Bachelor’s degree in any field required.
2 years of customer service experience required.
Technology, including library software, databases, and digital resources
Written and oral communication to patrons of all ages
Consistently and accurately follow detailed procedures

Nice To Haves

Public library and/or bookstore experience preferred.
Experience working with diverse and vulnerable populations is preferred.
Trends in library services, information technology, and publishing
Work productively in a team environment
Bilingual language skills in English and Spanish

Responsibilities

Deliver circulation services, including issuing new cards and using the integrated library system (Sierra) to check materials in and out.
Provide library information, technology assistance, referrals, and reader’s advisory guidance to patrons in person, over the phone, and via email.
Use high-level customer service and reference interview skills to determine and respond to patron needs in person, over the phone, and via email.
Promote an inclusive and welcoming environment for staff and patrons, and uphold City of Englewood and Library values.
Prepare items accurately to fulfill patron holds, for return to partner libraries, and process materials delivered through courier service.
Complete opening and closing procedures at the service desk.
Assist with local shelving of returned materials.
Review updates or changes to Library policies and procedures and adhere to policies and procedures and/or communicate policies and procedures to patrons as necessary.
Create inviting displays of library materials and develop thematic lists of books and other resources in collaboration with other library staff.
Ensure accuracy of database by updating location codes and item status as needed.
Assist with evaluating and maintaining the existing collection through recommendations and weeding materials in accordance with established guidelines.
Share information on library services and programs as well as current activities of the department and City with patrons and staff.
Assist with the implementation and hosting of programming in the library.
May participate in library outreach to promote library card sign-ups and other library services.
May be tasked with support of additional projects managed by the Librarian or Library Supervisor.
May work directly with volunteers, providing information on assigned tasks or assisting with training volunteers on shelving responsibilities.