Library - Associate III

Library Systems & Services•Farmers Branch, TX

2d•Onsite

About The Position

The Library Associate 3 role is the senior role in the Library Associate job family. The primary responsibility for this position is to work at one of three services desks, provide excellent customer service handling, and oversee the opening of accounts. Other jobs include placing holds, processing interlibrary loans, handling fines, processing lost materials, and problem solving patron accounts. Hours worked per week: 23

Requirements

H.S. Diploma or GED required
Three years library experience preferred
One-year supervisory experience preferred
Proficiency with library systems and databases
Excellent communications skills, both written and verbal
Multilingual speaking is a plus
A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint is desired
Excellent customer service skills
Ability to work a regular schedule that may include a combination of days, evenings and weekends

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Provides customer service to patrons by greeting, providing tours and assisting patrons in all areas of the library
Processes newly acquired library materials, including all identifying stamps, labels, RIDF and covers
Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate
Maintain circulation records
Process damaged materials to ensure collections are maintained in a good condition
Assist with library opening and closing procedures
Support reference desk in assisting patrons with questions
May coordinate volunteers and assign duties
Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library(ies)
Follow all legal and policy requirements related to patron privacy and custodianship of patron records
Other duties as assigned