UU Student - Library

Job Summary This•Salt Lake, UT

3d•Onsite

About The Position

This is a customer service position that connects patrons to our services and collections, while striving to maintain a welcoming environment in the library. Primarily stationed at information desks located at library entrances, Library Assistants support effective access to resources and collections. They provide high-quality service in person, by phone, and online, and assist in fulfilling both electronic and physical resource requests. This role also supports responsible use of library spaces. Assistants help maintain a respectful environment by professionally identifying and reporting behavior that does not align with library policies. This is an entry-level position with the opportunity for advancement within five months, based on demonstrated reliability and consistent performance. For the Library to be able to appropriately monitor hours worked, part-time employees are generally asked to restrict their work with the University of Utah to Library employment only, unless an exception is granted.

Requirements

Customer service skills
Ability to maintain a welcoming environment
Ability to provide high-quality service in person, by phone, and online
Ability to assist in fulfilling electronic and physical resource requests
Ability to support responsible use of library spaces
Ability to professionally identify and report behavior that does not align with library policies
Reliability and consistent performance

Nice To Haves

Opportunity for advancement within five months, based on demonstrated reliability and consistent performance

Responsibilities

Greet patrons and assist with checking materials in and out
Process holds, renewals, returns, and overdue fines
Help users locate books, journals, media, and other resources
Provide general library information and basic research assistance, including support with electronic journals and research databases
Refer patrons to librarians or subject specialists when appropriate
Answer questions about library policies, hours, and services
Connect students to campus academic support services, including advising, tutoring, the registrar, and financial aid, as part of the Answer U service
Perform cashier functions related to circulation and the library store
Assist with opening and closing procedures
Monitor study spaces and report behavioral concerns
Ensure compliance with library and University policies
Manage lost and found items
Report maintenance, facilities, and infrastructure issues promptly
Assist in emergency situations, including medical incidents, evacuations, severe weather, and shelter-in-place events, in coordination with library and campus partners