Library Assistant (Temporary Part-Time)

Tennessee Board of Regents • Knoxville, TN

1d • Onsite

About The Position

To staff the service desk, provide customer service using a computer-based library system, and provide other library support services, including circulation of materials, shelf maintenance, and upkeep of copiers and printers.

Requirements

• High School diploma or equivalent.
• Experience in using computers and a high degree of comfort in using a computer system and web pages to provide customer service.
• Ability to work a flexible schedule.
• Basic knowledge of library circulation activities, processes, and procedures.
• Ability to convey an attitude of service that encourages users to seek assistance.
• Ability to provide assistance at the appropriate level and in a non-judgmental manner.
• Ability to coordinate activities and communicate needs in a cordial manner to a variety of people including students, faculty, supervisors, and other college personnel.
• Ability to learn and explain services and policies to users.
• Ability to use equipment and software to complete circulation and maintenance tasks.
• Ability to lift books and boxes, push and pull loaded book trucks, and shelve/move materials (requires bending and stretching).
• Ability to interpret complicated instructions.
• Ability to perform detailed work accurately.
• Ability to maintain, clean, and provide routine service for copiers, faxes, printers, and other equipment.
• Ability to function independently in a complex and changing environment.
• Ability to type/keyboard.

Responsibilities

• Staff the service desk and check out and check in library materials and perform other processes using the circulation system.
• Answer directional and general, informational questions about library circulation processes and about the college.
• Add/update patron information in the library system.
• Participate in the performance of all activities related to intercampus loan.
• Handle questions related to overdue and lost materials.
• Maintain supplies of the various forms used at the circulation desk.
• Explain circulation policies to patrons and provide suggestions for improving circulation policies and procedures.
• Open/close the library.
• Sort and shelve library materials and assist with shelf maintenance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED