Library Assistant - 20hr - Bainbridge Island

Kitsap Regional Library•Bainbridge Island, WA

6d•$20 - $21•Onsite

About The Position

Kitsap Regional Library is seeking an enthusiastic individual for a 20-hour per week Library Assistant position at the Bainbridge Island branch. This role focuses on providing excellent external and internal customer service. The team is described as positive, highly motivated, and passionate about helping people. The position involves a wide range of circulation and customer service functions, including staffing the circulation desk, checking library materials in and out, issuing library cards, assessing or adjusting fines, managing patron accounts, preparing financial reports, and providing direct assistance to patrons. The Library Assistant reports to the Public Services Supervisor.

Requirements

High school diploma or GED
One year of experience in a customer service environment
Ability to sort and file alphanumerically
Ability to perform basic mathematical computations
Ability to navigate the Dewey Decimal System
Ability to demonstrate effective verbal and written communication skills with a diverse audience
Ability to establish and maintain effective working relationships with co-workers, patrons, user groups, community organizations, volunteer groups and to serve the public courteously
Ability to perform financial procedures using the ILS system
Ability to access and utilize staff Intranet resources
Ability to follow detailed written or verbal procedural instructions accurately, with willingness to seek clarification
Ability to acquire and effectively implement knowledge of library policies and procedures and to use independent judgment to resolve circulation and patron problems within established guidelines
Ability to work a schedule that may change periodically, including evenings and weekends
Ability to work collaboratively to create and maintain an inclusive environment where staff and patrons are respected and feel safe, supported and valued
Excellent communication skills
Customer service abilities
Multitasking skills
Resume and cover letter required

Responsibilities

Staffing the circulation desk
Checking in and out various library materials
Issuing library cards
Assessing or adjusting fines
Administering patron accounts
Preparing financial reports
Providing direct assistance to patrons
Processing periodicals
Processing shipment and book drops
Assisting patrons with self-checkout machines
Answering questions in the hold areas
Assisting patrons with basic reference questions and referring patrons to other qualified staff
Supporting the branch team
Responding to patron complaints or concerns within established guidelines
Assisting patrons using public computers, printers, and copier/fax machines
Elevating technical service issues via work orders
Promoting library programs, information, services, and materials
Assisting with periodicals processing
Designing displays and other library promotional and informational materials
Supporting the library opening and closing processes
Attending branch meetings, workshops, and systemwide training sessions
Assisting with collection maintenance (under supervision), including weeding, light mending, and updating labels
Following library policies, procedures and guidelines in the event of facility or patron related incidents
Referring to offsite management staff to resolve problems, concerns, or conflicts
Assisting with training and programming (on occasion)
Maintaining a clean, welcoming, and safe library environment
Supporting volunteers as needed
Performing other related duties as assigned